Plumbing Division Manager

Dependable Service Plumbing & Air has proudly served the greater Grand Strand since

2003. As a locally owned and operated company, our team is committed to providing

complete plumbing and HVAC solutions for both residential and commercial clients, all

delivered with an unmatched level of workmanship and professionalism. We believe the

great service starts with great people!

We are also excited to announce that Dependable Service Plumbing & Air will be expanding

with a brand-new, second location on Highway 544! This growth means even more

opportunities for our team and continued stability for our employees.

As our company continues to expand, we are seeking a Plumbing Division Manager to join

our growing team!

Pay Rate: Competitive salary based on experience.

Work Hours: Monday - Friday, 7:00 a.m. - 4:30 p.m.

Position Summary: The Plumbing Division Manager will lead the plumbing service team to

achieve company revenue goals through exemplary customer and technical service.

Essential Functions

• Integrates sales strategies and processes across the technician team
• Trains technicians on how to establish customer rapport to sell the right products
  
  

and services

• Understand sales criteria and holds the team accountable for exceeding revenue
  
  

goals

• Works closely and communicates with install coordinator and manager, dispatch,
  
  

and customer service reps for optimal customer experience

• Monitors the performance of field technicians and advises them on necessary
  
  

improvements through one-on-ones and riding along to customer jobs

• Reviews and approves invoices, timecards, curbside feedback, and options sheets
• Troubleshoots customer issues and/or complaints
• Serves as a technical backup for field technicians when necessary
• Maintains assigned vehicles relative to cleanliness and assessment of
  
  

hazards/need for repairs

• Participate in operations and leadership meetings. Participates in and contributes
  
  

to leadership activities, shapes company culture by carrying out values, ethics, and

integrity

• Creates and executes weekly training with the technician team
• Participate in recruitment and selection process
• Develop a proven track record in sales
• Ability to inspire and lead others to attain company goals
• Highly organized with exceptional follow-through abilities
• Strong verbal and written communication
• Quick, sound decision-making abilities
• Ability to build trust and demonstrate empathy
• Excel in a fast-paced, goal-driven environment
• Excellent interpersonal and customer service skills
• Ability to operate or to quickly learn a variety of communications systems
• Diagnose issues and solve problems for customers
• Performs other duties as assigned
  
  

Qualifications

• 5 years of strong management and leadership experience required, with a
  
  

demonstration ability to coach, mentor, and develop teams

• Plumbing or skilled trades industry experience preferred, but not required
• Strong people-first mindset with the ability to build trust, accountability, and
  
  

engagement across diverse personalities

• Excellent communication, conflict resolution, and performance coaching skills
• IT competent with knowledge of Microsoft Office and modern mobile/field
  
  

technology

• Reliable, punctual, and committed to regular attendance
• Motivated self-starter with a positive attitude and continuous improvement mindset
• Good physical health with the ability to lift up to 40 pounds
  
  

Why join the Dependable Service Team?

• Competitive Pay based on experience
• Great reputation built around a loyal customer base
• 401(k) with Company match
• Medical Reimbursement
• Paid Vacation
• Paid Holidays
  
  

If YOU have a great attitude, a strong work ethic and are someone who takes pride in the

work you do, then we want to hear from YOU!

Candidates will be required to pass a background check.