What are the responsibilities and job description for the Direct Care Worker Coordinator – Full Time -- Tucson position at DEPENDABLE HEALTH SERVICES?
Direct Care Worker Coordinator – Full Time
Location: Tucson, AZ & Surrounding AreasEmployment Type: Full Time
Join Dependable Health Services
Dependable Health Services is seeking an organized, dependable, and people-focused Direct Care Worker (DCW) Coordinator to support our growing Direct Care Worker Program in Tucson and surrounding communities.
This full-time position plays an important role in coordinating caregivers, supporting clients, maintaining program compliance, and ensuring services are delivered according to authorization requirements. The DCW Coordinator works closely with Direct Care Workers, clinical leadership, case managers, and other members of the Dependable team to keep daily operations running smoothly.
What You'll Do
Coordinate & Support Direct Care Workers
Coordinate DCW schedules, availability, and client assignments.
Communicate schedule changes and staffing needs promptly.
Serve as a primary resource and point of contact for Direct Care Workers.
Assist with recruiting, hiring, orientation, training, testing, and competency requirements.
Provide ongoing support, coaching, and counseling to DCW staff as appropriate.
Manage Scheduling, Timekeeping & Payroll
Maintain accurate DCW schedules and assist with staffing coverage.
Review timesheets for accuracy and timely submission.
Complete payroll-related data entry accurately and within required deadlines.
Identify and assist with resolving scheduling and timekeeping discrepancies.
Support Client Services
Work with the Clinical Supervisor to coordinate appropriate staff assignments and in-home oversight.
Maintain an accurate client census and current service authorizations.
Monitor services to ensure care is provided within authorized hours and service parameters.
Participate in communication and conferences with ALTCS case management as needed.
Maintain Compliance & Documentation
Maintain accurate records of DCW training, testing, and competencies.
Help ensure compliance with applicable Direct Care Worker Training and Testing requirements.
Complete and submit required Non-Provision of Services Logs to ALTCS/DDD within established timeframes.
Maintain accurate and organized program documentation.
Support Billing & Program Operations
Assist with billing and care-management processes through accurate and timely data entry.
Maintain program information necessary for operational and compliance reporting.
Perform additional duties related to the DCW Program as assigned.
Provide On-Call Support
Participate in on-call coverage outside regular business hours as needed to support clients, caregivers, and program operations.
What We're Looking For
We're looking for someone who is organized, responsive, professional, and comfortable managing multiple priorities in a fast-paced healthcare environment.
Preferred qualifications include:
Strong interpersonal and professional communication skills.
Excellent organization, follow-through, and attention to detail.
Experience with employee scheduling, timekeeping, payroll, or workforce coordination.
Ability to maintain accurate records and meet required deadlines.
Ability to build positive working relationships with caregivers, clients, clinical staff, case managers, and community partners.
Ability to problem-solve and adjust quickly to changing staffing and client needs.
Ability to participate in on-call responsibilities.
Previous experience with ALTCS, DDD, Direct Care Worker programs, home care, home health, or healthcare coordination is a plus.
Why Dependable Health Services?
At Dependable Health Services, quality care begins with dependable people. Our DCW Coordinators play an important role in supporting our caregivers and making sure clients receive consistent, authorized services from a team they can count on.
If you're an organized professional who enjoys working with people, solving problems, and helping a healthcare program succeed, we'd love to meet you.
Apply today and grow your career with Dependable Health Services.
Dependable Health Services is an Equal Opportunity Employer. We welcome and encourage qualified applicants from all backgrounds to apply.
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