Bilingual Front Desk And Administrative Specialist

📍 Gainesville, Florida (On-site)

💼 Full-time

dePaz Cabrera Immigration Law is a full-service immigration law firm dedicated to helping individuals and businesses navigate the immigration process with clarity, professionalism, and compassion.

We are a team that values excellence, accountability, and genuine care for the people we serve. Every role in our firm contributes directly to the client experience.

We are seeking a Bilingual Front Desk & Administrative Specialist to serve as the first point of contact for our clients.

This is a critical, client-facing role. You will help shape each client’s experience with our firm—often during important and emotional moments—by communicating clearly, professionally, and compassionately.

• Answer and manage a high volume of calls in English and Spanish
• Communicate with clients via phone, email, and in person
• Schedule consultations and manage the firm calendar
• Provide accurate and professional information to prospective and existing clients
• Follow up with prospective clients and assist with intake
• Process incoming and outgoing mail
• Set up and maintain client files and data in case management systems
• Assist with payments, invoices, and payment plans
• Maintain an organized and welcoming front office environment
• Provide administrative and translation support as needed

• Full professional fluency in English and Spanish (speaking, reading, and writing)
• (This is a non-negotiable requirement)
• Strong customer service and interpersonal skills
• Excellent organization and time management abilities
• Ability to multitask and work in a fast-paced environment
• High attention to detail and accuracy
• Professional, empathetic, and positive demeanor
• Strong written communication skills in both languages
• Proficiency with Microsoft Office (Apple experience a plus)
• Reliable transportation

• Experience in a law firm or professional office
• Prior experience in a bilingual, client-facing role (front desk, call center, or similar)

This role is more than administrative—it is an opportunity to be part of a team that makes a meaningful impact in people’s lives every day.

We are intentional about building a workplace that is:

• Professional but human
• Structured but supportive
• Driven by both results and purpose

📍 On-site position in Gainesville, FL

💼 Full-time

To be considered, please submit:

• A short paragraph in Spanish describing your customer service experience
• A short paragraph in English explaining your interest in this role