What are the responsibilities and job description for the Front Desk Associate position at PedIM Healthcare?
Description
Join the Team at PedIM Healthcare!
Delivering exceptional care, together.
Who We Are
PedIM Healthcare is the first private medical office of its kind in Citrus County – offering top-quality care for children, adults, and seniors all under one roof. We provide pediatrics, adult internal medicine, family practice, geriatrics, women’s care, medical weight-loss, sleep-medicine services and more.
Our dedicated, community-focused team is committed to excellence, pride in service, and making a real difference for patients and families across Citrus County.
Why Work With Us?
- A broad, multi-discipline practice where you can grow: pediatrics, internal medicine, weight-loss & sleep medicine specialties.
- A values-driven environment: we listen, we help, we understand—and we care.
- Community-oriented and recognized: voted “best of the best” in the region.
- Opportunity to make a meaningful impact by supporting patients over their full life span—from children to seniors.
- A workplace committed to employee development and delivering holistic care.
Benefits Available To You:
Joining our team means more than just a job—it means access to benefits designed to support your health, well-being, and work-life balance.
- Health coverage Sick-N-Well membership
- Health Savings Account (HSA)
- Life insurance
- Paid time off
- 401(k) plan 4% company match
- Relax Scofa membership
- Employee Assistance Program (EAP)
- Employee Recognition Program
- And more!
The Role
We are seeking a highly motivated and organized Front Desk Associate to join our Primary Care team! As a Front Desk Associate, you will be the first point of contact for our patients and visitors. You will be responsible for providing excellent customer service, managing patient appointments, and ensuring the smooth operation of the front desk.
What You'll Do:
- Greet patients and visitors in a friendly and professional manner
- Answer phone calls and respond to emails in a timely manner
- Schedule patient appointments and manage the appointment calendar
- Verify patient insurance information and collect co-payments
- Maintain patient records and ensure confidentiality
- Assist with administrative tasks as needed
Requirements
Qualities That Make You A Great Fit:
- High school diploma or equivalent
- Excellent communication and customer service skills
- Ability to multitask and prioritize tasks effectively
- Proficient in Microsoft Office and electronic medical records systems
- Experience in a medical office setting preferred
Physical Requirements
- Remaining in a stationary position, often standing or sitting for prolonged periods.
- Moving about to accomplish tasks or moving from one worksite to another.
- Communicating with others to exchange information.
- Repeating motions that may include the wrists, hands and/or fingers.
- Assessing the accuracy, neatness and thoroughness of the work assigned.
All employment offers at PedIM Healthcare are contingent upon the successful completion of applicable background checks, verification of credentials, and compliance with health and safety requirements.
Compliance & Equal Opportunity Notice
PedIM Healthcare is proud to be an Equal Opportunity Employer and is fully committed to compliance with all federal, state, and local employment laws. We believe every team member deserves a workplace built on respect, fairness, and opportunity.
We do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law.
In alignment with the Americans with Disabilities Act (ADA), PedIM Healthcare provides reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and participation in all aspects of our hiring and employment processes.
Employment at PedIM Healthcare is offered on an at-will basis and is contingent upon the successful completion of all required background checks, credential verifications, and health or safety screenings consistent with healthcare regulatory standards. Certain roles may also require proof of immunizations or other health compliance documentation.
We are dedicated to fostering a diverse, inclusive environment where every employee feels valued, supported, and empowered to contribute to our mission of delivering exceptional, compassionate care to our community.
EOE