What are the responsibilities and job description for the Clerical Associate position at DEPARTMENT OF SANITATION?
Clerical Associate
- DEPARTMENT OF SANITATION
Posted on
10/09/2026
- Full-time
Location
NYC-ALL BOROS
- Exam may be required
Department
Medical Office
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Job Description
DSNY is seeking an experienced clerical professional to join our Employee Assistance Unit (EAU), the agency’s in-house Employee Assistance Program. The EAU supports DSNY’s workforce of approximately 10,000 employees and is part of the Department’s Medical Division.
Responsibilities of the Clerical Associate in EAU include, but are not limited to:
- Answering phones and recording messages, including inputting all new referrals into the EAU database
- Maintaining and updating physical files (folders/charts) as needed
- Becoming familiar with all aspects of EAU operations (data base, forms, treatment programs, referrals) to promote balance of workflow
- Providing crisis support as needed to employees who call the main EAU number, providing relevant information to EAU counselors who will follow up with employees, handling clients who may present as irrational and upset, using reasonable judgment to request assistance from other staff members with client management whenever needed
- Quality Assurance/Quality Improvement activities such as conducting monthly QA of service documentation, participating in quality indicator projects to improve services
- Collaborating with DSNY staff at many different levels, establishing and encouraging positive professional connections
- Tracking reported on-the-job incidents (such as a Sanitation Worker getting harassed, injured, or sick) to ensure appropriate EAU follow-up
- Maintaining inventory of supplies, business cards, and other office resources
- Providing clerical support as needed to EAU counselors and other Medical Division staff
- Other related tasks as assigned
Note : Candidates should be a permanent Clerical Associate or serving in a similar title. Candidates that are on the Clerical Associate list under exam # 3120 will be considered as well.
CLERICAL ASSOCIATE - 10251
Minimum Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Preferred Skills
Ability to perform tasks in a professional manner while maintaining confidentiality - Excellent communication skills - Ability to remain professional and courteous during all communications - Strong organizational skills - Attention to detail - Self-motivated to take initiative - Ability to multi-task - Familiarity with computer use, specifically MS Word and Excel Note : Candidates should be a permanent Clerical Associate or serving in a similar title. Candidates that are on the Clerical Associate list under exam # 3120 will be considered as well.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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Job ID
805357
Posted until
12/08/2026
Title code
10251
Civil service title
CLERICAL ASSOCIATE
Title classification
Competitive-1
Business title
Clerical Associate
- Experience level: Experienced (non-manager)
Job level
03
Number of positions
1
Work location
44 Beaver St., N.Y.
- Category: Administration & Human Resources
Clerical Associate
Salary : $42,288 - $48,631