License and ID Tech- Position 01428

Title: License and ID Tech. - Position 01428

State Role Title: Admin and Office Spec III

Hiring Range: $43,050 - $49,507

Pay Band: 3

Agency: Department of Motor Vehicles

Location: DMV Headquarters, Richmond, VA (LICENSE & ID WORK CENTER)

Agency Website: www.dmvnow.com

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles (DMV) is seeking a License & ID Technician. This is a technical position in a high volume DMV production unit responding to mail and telephone inquiries for service. This position will also respond to and provide guidance on routine and non-routine licensing inquiries to DMV Customer Service Center. In addition, the position will respond to other internal and external customers via telephone, written, and Internet correspondence. The selected candidate will participate as required in program initiatives and activities designed to enhance work center processes and to expedite production. This position is also responsible for determining an applicant’s eligibility for a Virginia’s driver’s license or a commercial driver’s license. Advises citizens of requirements in writing or by telephone and updates the automated records in a timely manner.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Experience with customer service principles and practices and the ability to respond to customers via telephone and written correspondence in a professional and courteous manner
• Experience interpreting and explaining guidelines, regulations, policies, and procedures to customers
• Proficiency in automated systems and excellent PC skills with considerable knowledge of Word, and Excel
• Ability to analyze records with attention to detail and collaborate with colleagues and management to make informed decisions
• Ability to communicate effectively with a diverse customer base, including the general public, state and county officials, driving schools, and courts, in a courteous and professional manner.
• Ability to identify, analyze, and resolve discrepancies in records or applications by collaborating with colleagues and management and escalating issues appropriately.

Additional Considerations

• Experience in a state government setting
• Ability to maintain confidentiality and handle sensitive personal data in accordance with policies, procedures and applicable state and federal privacy laws.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.