What are the responsibilities and job description for the STAFF SERVICES MANAGER I position at Department of Justice?
The Staff Services Manager (SSM) I is responsible for conducting, overseeing, and directing staff on the department's statewide learning and development training and staff development program. Under the general direction of the Office of Professional Develpoment's Statewide Professional Development Manager (SSM II), the SSM I supervises SSM I Specialists, analysts, and trainers. The SSM I will have oversight responsibility for staff providing training classes, desktop application training, class scheduling, team projects, and department-wide special projects. The SSM I will be part of a team of managers that will deliver leadership level courses to leaders and rank and file employees. The SSM I will promote and be accountable for customer satisfaction and quality service and will initiate or recommend changes that promote innovative solutions to meet departmental and customer needs. The SSM I will also be expected to work at a very high-level and in alignment with management's strategic vision.
Please note that all new to state employees will be given the minimum salary of the classification. For current state employees and/or those with reinstatement rights, your salary will be determined in accordance with the applicable laws, rules, and regulations.
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You will find additional information about the job in the Duty Statement.
Working Conditions
This position has been designated as eligible for telework and is currently a remote centered position. The position will however require in-person attendance on a recurring basis. The selected candidate would report to Department of Justice headquarters in Los Angeles when required for job functions, in-person meetings, trainings, etc. Expenses related to travel to the office when required are the responsibility of the employee. All telework schedules are subject to change and may be reevaluated at any time.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- STAFF SERVICES MANAGER I
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
- This position is located in the Division of Operations, Office of Human Resources, Strategic Development and Analytics, Office of Professional Development and may be filled in Los Angeles (JC-476172).
- Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
- For more information about the Department, please visit the Attorney General’s website at www.oag.ca.gov.
Special Requirements
- A fingerprint check will be required.
- Clearly indicate the Job Control Code (JC-476172) and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application.
- Please be certain that your application package is thorough and completely filled out describing in detail your background experience and/or education and duties. All applications will be pre-screened and only the most qualified and competitive applicants will be included in the interview and hiring process.
- If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required upon appointment.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/15/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Other -
Cover Letter - Cover letters do not replace the Statement of Qualifications (SOQ) requirement.
- Statement of Qualifications -
For the Statement of Qualification please answer the following below, one page per prompt:
1. Please describe your leadership style and experience supervising a high-performing team (or related education/experience). Describe your role, the size of the team and the type of work performed.
2. Please describe a time where you demonstrated analytical ability to critically evaluate problems, propose alternatives, design and implement innovative solutions, and take effective action
Desirable Qualifications
- A strong “can-do” attitude
- Excellent written and verbal communication skills to clearly convey learning objectives
- Deep expertise in curriculum and professional development
- Strong project management skills to plan, execute, and evaluate training initiatives
- Proficiency with relevant technologies to design, deliver, and assess learning programs
- Ability to lead, motivate, and inspire
- Skill in delivering engaging presentations and effectively communicating learning outcomes
- Strong collaboration skills to build relationships and achieve shared goals
- Ability to assess needs, design effective learning solutions, and evaluate results
Benefits
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
Marissa Carmona
(279) 599-3247
Marissa.Carmona@doj.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Officer
(916) 210-7580
EERROffice@doj.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Applications Filing Information
Please note, if using the United States Postal Service for delivery, there is no guarantee that your applications will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either the electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
