What are the responsibilities and job description for the ELIGIBILITY SUPERVISOR - SES position at Department of Children and Families, State of...?
Eligibility Supervisor– SES
Location: This position will be in Tampa (Hillsborough County) or Largo (Pinellas County). Applicants interested in working in counties/cities other than Hillsborough or Pinellas County will need to apply for positions advertised for those specific areas on the People First System.
This position is for an Eligibility Supervisor - SES in the Tampa Service Center or North Pinellas Service Center.Teleworking is not an option for SES positions. Some travel will be required. Facility is a tobacco free environment.
The salary for this position is $1,577.46 bi-weekly ($41,013.96 annually).
The individual occupying this position is responsible determining initial and ongoing eligibility for social service programs, including reviewing, and analyzing error-prone and complex cases to evaluate the quality and quantity of services, conducting trainings, and monitoring staff as appropriate.
EXAMPLES OF WORK PERFORMED:
- Supervise Eligibility Staff.
- Communicate with, motivate, train and evaluate employees' performance; plan and direct their work.
- Reviewing and analyzing error-prone and complex cases to evaluate the quality and quantity of services.
- Conducting training and mentoring staff.
- Planning, evaluating, leading and guiding staff towards continuous quality improvement.
- Lead their team in such a manner that enhances customer service and the goals of the agency.
KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent people skills.
- Knowledge of public assistance program objectives and policies.
- Knowledge of interviewing techniques.
- Knowledge of methods of compiling, organizing, and analyzing data.
- Knowledge of applicable mainframe systems and software applications.
- Excellent skills in operating a personal computer.
- Ability to supervise people.
- Ability to set goals, delegate tasks and monitor performance.
- Ability to coordinate the operations and activities of a unit.
- Ability to interpret and apply complex information concerning policies and procedures related to ESS programs.
- Excellent interpersonal skills with the ability to build relationships.
- Ability to develop and deliver public presentations.
- Ability to investigate complaints.
- Ability to meet and deal with the public in a variety of situations.
- Ability to compose documents involving technical information.
- Ability to interpret and apply regulation materials.
- Ability to prioritize and meet deadlines.
- Ability to establish and maintain effective communication.
- Ability to coach, mentor and develop team members.
- Ability to communicate effectively both orally and in writing.
- Ability to apply ethical business practices.
MINIMUM REQUIREMENTS
- Two years of work experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
- OR an associate’s degree or higher from an accredited college or university can substitute for the work experience.
- OR 60 semester hours or 90 quarter hours can substitute for the experience.
- Two years or more of supervisory experience leading a diverse team.
- Must be willing to travel.
PREFERENCES
- Experience with process improvement, performance management, project management or employee engagement.
- Bachelor’s degree in business management, project management, entrepreneurship, accounting, hospitality, human resources or a related field.
- Preference will be given to those who have at least two years of ESS experience.
Pay: $41,013.96 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $41,014