What are the responsibilities and job description for the Satellite Operations Center Technician position at SES Space & Defense?
SES Space & Defense is a trusted partner ensuring mission success for our customers by blanketing the globe with multi orbit end to end satellite and technology solutions which provide reliable, secure, and high bandwidth connectivity. We strive to be the only solution when success is critical, and we will take care of our employees because we recognize they are our competitive advantage. The SES S&D Team, along with our customers and partners, will achieve success through integrity, honor, and commitment.
Satellite Operations Technician
Onsite from MacDill AFB
Summary
The Satellite Operations Center Technician will provide Tier 1 and Tier 2 satellite and network operations support. The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment. The Technician will provide daily operational support for iDirect technologies hub and remote systems supporting global TDMA/IP networks. An integral part of the team, the Technician’s tasking will include shift work including some weekends and holidays.
Primary & Essential Accountabilities
Satellite Operations Technician
Onsite from MacDill AFB
Summary
The Satellite Operations Center Technician will provide Tier 1 and Tier 2 satellite and network operations support. The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment. The Technician will provide daily operational support for iDirect technologies hub and remote systems supporting global TDMA/IP networks. An integral part of the team, the Technician’s tasking will include shift work including some weekends and holidays.
Primary & Essential Accountabilities
- Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required
- Remotely troubleshoot VSAT systems via iDirect software
- Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
- Monitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team Lead
- Prepare reports on network utilization, performance and activity as required
- Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues
- Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required
- Monitor and test satellite network performance and provide satellite network performance statistics and reports
- Assist in network design and capacity planning
- Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)
- Manage service restoration activities and track/update trouble ticketing system (Remedy)
- Provide status reports to customers and management personnel
- Provide testing and implementation support of new software releases for deployed network equipment
- High School Diploma or GED, Associates degree or higher preferred
- At least 5 years of SATCOM experience or equivalent combination of education/training and experience
- Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and strong knowledge of SATCOM/RF concepts
- One year education or directly related experience in network operations center support duties
- Security certification within 90 days of hire
- Top Secret (TS) clearance with SCI eligibility determination
- Strong verbal, written and interpersonal communication skills
- Ability to work independently as well as cooperatively in a team-oriented environment
- Strong analytic and problem-solving skills
- IP Routing
- Linux/Unix
- Microsoft Office suite
- Trouble ticket tracking
- Technical certification (CCNA, CCDA, CCNP or CCDP)