Service Desk Technician

Join the Denver Housing Authority (DHA), a leader in providing affordable housing and creating thriving communities in Denver. As a dynamic organization committed to enhancing the quality of life for residents, we focus on innovation, collaboration, and excellence in service delivery. With a strong emphasis on community engagement and sustainability, DHA is dedicated to a best-in-class work environment while addressing the housing needs of our city. If you're passionate about making a positive impact and want to contribute to meaningful projects that empower individuals and families, we invite you to explore career opportunities with us.

This role is classified as exempt. The hiring r ange is $68,082.33-$85,102.51

The role is not union classified.

JOB SUMMARY : Provides technical support including hardware, software, and end user training. This position proactively maintains equipment, identifies potential problems, researches and resolves moderate to difficult issues. This person will regularly interact with end users in person, via telephone or through the ticketing system to perform day to day client support.

Minimum Qualifications at the Time of Application

• Associate Degree in Computer Science or Computer Information Systems from an accredited college.
• Two (2) years of experience in an IT environment supporting hardware, software, and mobile devices in Microsoft Windows environment.
• Basic understanding of network topology, network devices and Internet Protocol (“IP”) address schemes.
• Worked in a customer facing position in an IT department.
• Self-driven, ability to research and resolve the task in hand. Demonstrated working knowledge of current communications devices and protocols and desktop technologies.
• Skill in establishing and maintaining effective working relationships with other employees and agencies.
• Must work the days and hours necessary to accomplish tasks.
• A combination of appropriate education and experience may be substituted for the minimum education requirement.
A valid Colorado driver license is required. Eligibility to drive must be maintained in accordance with the Personnel Policy.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job, with or without reasonable accommodation.

• Ability to remain in a stationary position for extended periods while working at a computer or desk

• Ability to move throughout office and building environments to provide on-site technical support

• Ability to operate a computer, keyboard, mouse, phone, and other standard office equipment

• Ability to communicate effectively with others, including exchanging information verbally and in writing

• Ability to lift, carry, or move equipment and supplies weighing up to approximately 25 pounds

• Vision sufficient to read computer screens, technical documentation, and equipment labels
  

Working Conditions
This position is primarily based in an on-site office environment and requires regular in-person interaction with employees. Work is typically performed during standard business hours, with occasional flexibility needed to support system updates, troubleshooting, or urgent user needs. The role involves frequent use of computers, phones, and other office equipment and may require travel between DHA locations as needed to provide technical support.

At the Denver Housing Authority, we understand that not everyone may meet every qualification outlined in this job posting. We strongly encourage individuals from all backgrounds to apply, as we value diverse experiences and perspectives. We consider comparable experiences and skills, and we believe that a workforce reflective of the communities we serve is essential to our mission. If you are passionate about making a difference and believe you can contribute to our team, we would love to hear from you!