Manager, Gift Shop / Retail Services

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Department

Job Summary

The Manager, Gift Shop and Retail Services ("Manager") under minimal supervision, directs and supervises all activites of hte giuft shop including but not limited to any branch entitiles within the DHHA Cammpaus. Direvelop, direct and supervise the retail services into profit centers.

Essential Functions:

• Inventory Management and Control
  * Determine what is to be purchased and effectively sold in the gift shop(s) and were to purchase the items. Manage effectively the selection and ordering of merchandise as well as display for effective selling.
  * Responsible for processing payments in a timely manner
  * Insure the protection and control of assets. Perform duties according to accepted accounting practices. Follow procedures and insure adequate controls are in place to satisfy audit requirements. Maintain sound inventory control procedures to maximize sales and profitability.
  * Must be flexible in working with other departments such as the Healthy Hospital Compact to ensure Denver Health is able to reach goals.
  * Establish work practices to maximize sales and maintain internal controls. Utilize Lean techniques and problem solving skills to increase productivity, minimize waste and maximize operational effectiveness and efficiency
  * Able to move inventory to and from warehouse located off site. Able to place orders online and then go to location and confirm the order and pay for it before the Denver Health truck arrives to pick up. An example would be the food and beverage order placed at Sam's.
  (80%)
• Personnel Management
  * Recruit and hire paid staff.
  * Orient, train and manage all staff at all locations. Develop staff schedules. Perform annual staff performance evaluations and weekly PMI with staff as well as the completion of AIDET.
  * Possess knowledge and demonstrate proficiency in applying Human Resources policies and procedures as they relate to progressive disciplines, grievances, conflict resolution, time and attendance and personnel management.
  (10%)
• Actively participate with Materials Management/Supply Chain Management Team including but not limited to attending management team meetings, supports other MM departments and fostering a collegial, collaborative work environment. (10%)

Education:

• High School Diploma or GED required

Work Experience:

• Five years of Retail Management experience or an equivalent combination of education and experience of seven years requiredor

• 5 Years of Inventory Management experience AND 1 year of personnel supervisory experience requiredor

• 7 Years of Inventory and Sales Management experience required

Licenses:
Knowledge, Skills and Abilities:

• Knowledge in computer-based Point of Sales systems, retail trends not limited to gifts, food, patient needs and support in a hospital environment. Knowledge in small business operations including purchasing, buying, pricing, displaying merchandise, retail marketing, inventory control, accounts receivable/payable, payroll, employee schedules, recruitment, budget and open to buy processes.
• Inventory control Awareness of current retail tax laws and percentages to collect
• Proficiency in Excel, Word, Point of Sale systems, copy and fax machines as well phone system.
• Excellent written and verbal communication with management, staff and customers a must.

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.