Coordinator Gift Services

Job Overview

The Coordinator of Gift Services at Children’s Hospital Colorado Foundation (Foundation) is responsible for processing donations made to the (Foundation) and runs procedures related to the output and updating of information from the Foundation’s Blackbaud CRM constituent database; enters and maintains constituent biographic and demographic information into the database; runs procedures to output and / or update information. Other duties include special projects and working at off-site Foundation events, as assigned. This position will have a focus on Recurring Gifts. This position will report directly to the Director, Gift Services in the Foundation.

Additional Information

Department Name: CHCHS Foundation

Job Status: Full time, 40 hours per week.

Shift: Day, Monday - Friday 8am to 5pm, occasional after hours, paid and as planned and scheduled .

Duties & Responsibilities

• Process Gifts
• Process donations under $10,000
• Charge recurring credit card gifts on a weekly basis
• Submit ACH gifts for monthly processing
• Process recurring payroll deduction gifts from Hospital and Foundation team members bi- weekly
• Import MES donations into CRM on a weekly basis and reconcile donations quarterly
• Constituent Record Management/Data Integrity
• Create and maintain constituent records
• Run daily audit queries for data clean-up
• Perform data clean-up projects as needed by the Foundation
• Maintain data integrity by correcting biographical information, including updating address, creating new constituent records, correcting dupes, etc.
• Update constituent information as requested by other Foundation team members (decease records, update relationships, recognition credits, etc.)
• Investigate duplicate records and merge as necessary
• Correct erroneous records
• Run weekly and monthly audit queries for data clean-up
• Adjust gift records that are less than $10,000 and with focus on recurring gifts
• Process and respond to chargeback notices
• Process refunds of gifts as needed, mainly ACH refunds and MES chargebacks
• Administer procedures
• Retrieve and respond to messages left on Recurring Gift Voicemail daily
• Manage inactive accounts including updating and terminating recurring donations
• Process inactive letters to donors monthly
• Lead for all gifts Radiothon related
• Special Projects and Duties
• Paid to attend and work special events such as Courage Classic
• Monitor and respond to GS Help questions
• May be asked to work paid overtime depending on volume of activity and special needs
• Assist with other projects as needed or assigned by Director of Gift Services
• Cross train with other Gift Processing team members to assist or cover specific duties as volumes or other circumstances, as needed (e.g., paid time off)
  
  

Minimum Qualifications

This job maintains a high level of confidentiality and will need to work independently and be willing to take responsibility for autonomous actions and be a positive team player who is willing to go beyond daily duties to help the Foundation achieve overarching goals.

• Degrees
• AA/AS or at least 2 additional years of direct work experience (including two years of minimum work experience) for a total of 4 years of directly related experience if no AA/AS degree.
• Experience
• At least 2 years’ direct customer experience working in a role that applied daily system use in a CRM with the skills and abilities needed for data entry and data processing. The following skills and abilities will be applied in this job:
• Direct experience and knowledge of data processing with knowledge of business systems.
• Maintaining and enhancing a constituent database and data entry procedures.
• Ability to collaborate effectively with a diverse body of professional colleagues, staff, and external customers.
• Ability to learn new software and consistently follow procedures.
• Proficient in Microsoft Office365.
• Common knowledge of fundraising best practices and procedures.
• Outstanding attention to detail and commitment to quality.
• Accurately and efficiently type and complete data entry with little to no error.
• Must be able to manage time well, particularly while managing competing priorities.
• Must be able to work both independently and as part of a group.
• Adept at problem solving, critical thinking, and using judgement in situations that require sensitivity and tact.
• PREFERRED QUALIFICATIONS:
• Direct experience with Blackbaud CRM is highly desired
• Experience with Luminate Online

• Equivalency
• AA/AS or at least 2 additional years of direct work experience (including two years of minimum work experience) for a total of 4 years of directly related experience if no AA/AS degree.
• Licenses & Certifications
• Please insert details here for LIC
• Additional Requirements
• Please insert details here for CONTINGENCY
• Competency
• Please insert details here for COMPETENCY
  
  

Salary Information

Pay is dependent on applicant's relevant experience.

Hourly Range: $24.04 to $30.29

Benefits Information

Here, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.