Volunteer and Visitor Services Coordinator

Volunteer and Visitor Services Coordinator (Full-time, Non-Exempt)

Why Join Us?

Consider joining our dynamic and welcoming team! The Volunteer and Visitor Services Coordinator supports a welcoming, accessible, and engaging museum experience by overseeing DAM’s frontline volunteers and supporting the Sales & Groups Services team. Working collaboratively across departments, this position implements strategies that foster a welcoming environment, integrating daily operations, tours, events, and museum programming into a cohesive visitor focused system. Be a part of a curious, respectful, inclusive and creative workforce, committed to creating memorable museum experiences for all!

Schedule: Full-time schedule that includes some evening, weekend, and holiday hours. Required to work one weekend day each week.

Pay: hiring range is $20 - $25 per hour ($41,600 - $52,000 annually), based on experience.

Benefits and Perks: A comprehensive medical/dental/vision plan, that can be extended to domestic partner, spouse, and children. DAM 100% paid Life Insurance, and Short/Long Term Disability. Generous sick and vacation paid time off and one personal day. Ten paid holidays. 403(b) Retirement Plan with immediate eligibility to contribute and those who meet the requirements after one year will qualify for the 3% non-elective contribution and 2% match program. A free RTD Eco Pass. Free Telehealth and Employee Assistance Program. Access to Headspace. Two weeks Paid Parental Leave. A free DAM Family Membership and perks. 

Please note: The Denver Art Museum does not provide parking for its employees.

This position is covered by a Collective Bargaining Agreement with AFSCME-CWU. 

What You’ll Do: 

• Volunteer Program Coordination 
  • Recruit, onboard, train, schedule, and retain a diverse group of volunteers supporting visitor experience and museum operations.
  • Develop and manage frontline volunteer roles that support institutional needs, including welcoming, membership, events, programming and wayfinding support.
  • Ensure appropriate volunteer coverage during regular museum hours and special programs or events.
  • Actively observe, coach and encourage volunteers as they complete their shifts; serve as an onsite resource for volunteer questions and concerns.
  • Maintain accurate volunteer records, schedules, hours tracking, and communications using museum systems.
  • Communicate weekly museum events, programming and operational updates; respond to volunteer questions and concerns in a timely manner. 
  • Design and deliver ongoing trainings for volunteers to ensure that they are performing satisfactorily; document performance issues when necessary.
  • Support volunteer engagement, recognition, and feedback efforts.
  • Collaborate with the Manager of Volunteer Services, recruiting and training new volunteers as needed.

• Visitor Services Support
  • Collaborate with the Sales and Group Services leadership team to support strategies to grow onsite ticketing and membership sales.
  • Serve as onsite resource for frontline team questions and concerns.

• Support cohesive frontline training processes across the Visitor Services teams as outlined by the Director of Visitor Services, to ensure team members provide exceptional service, work accurately and efficiently, and adhere to departmental standards and best practices.
• Overseeing feedback database, ensuring emails are being assigned, logged, and that responses are being coordinated cross departmentally. 

• Collaboration & Engagement
  • Serve as a liaison between volunteers and staff, supporting clear communication and positive working relationships.
  • Partner with Learning and Engagement, Marketing, Development, Curatorial and other departments to prepare frontline staff and volunteers for event-specific assignments.
  • Coordinate with Marketing and Communications to ensure all onsite signage and collateral materials are up to date, appropriate for display, and best support the visitor experience.
  • Organize and oversee quarterly virtual meeting that provides operational, exhibition and programming updates for volunteers and visitor services teams. 
  • Coordinate collaborative training meetings and enrichment activities with lead visitor ambassadors. 

What We’re Looking For:

• 1 to 2 years’ experience coordinating volunteers in a public facing environment (museum, nonprofit, cultural institution, hospitality, or similar).
• Proven ability to work collaboratively across teams and departments. 
• Excellent organizational skills and attention to detail.
• Strong interpersonal and communication skills with the ability to engage diverse audiences.
• Dynamic; able to manage multiple areas of responsibility and appropriately assess priorities.
• Ability to work independently and as a team.
• Demonstrate professional courtesy by respecting personal boundaries, being empathetic, and listening to others' perspectives. 
• Spanish language skills preferred.

Work Environment: 

• Work evening hours and weekends or holidays where necessary; must be flexible to adjust hours for exhibitions and events

• Environment: temperature controlled
• Stand for long periods of time or walk between our 3 museum buildings.

• Part time work in an office environment at a desk and computer

NOTE: The DAM prioritizes adaptability and a human-centered work environment. We are happy to consider accommodations to the position.

What To Expect: 

We know job searching can be overwhelming, so here’s a transparent look at our process:

• Application close date: May 5, 2026.
• Our hiring team will review the applications and resumes and select candidates for interview. The interview process may include a phone screening and in-person and/or video panel interviews at the DAM.
• Due to the high volume of applications, we are unable to respond to phone calls or emails regarding application status.
• Candidates selected for interviews will be contacted directly.

Who We Are:

At the Denver Art Museum, we are deeply committed to standing against discrimination, violence, and hate in all forms against any individual or group. And we remain focused on fostering inclusion, equal opportunity, and belonging inside and out.

The museum serves as a platform for creative expression and community well-being by collecting and presenting work by artists from diverse backgrounds, perspectives, and experiences, including those communities that have been historically underrepresented in museums. We give space to a wide range of artist voices by sharing the work of and collaborating with artists and creatives from all races, backgrounds, and identities.

We believe that art and creativity have the power to promote mutual understanding and highlight our shared humanity: connecting, inspiring, and empowering people and communities. The museum’s board of trustees, volunteers, and staff remain committed to being an anti racist organization and making the Denver Art Museum an inclusive and diverse place where everyone always feels welcome.

Salary : $20 - $25