AI-Native Business Analyst — Generalist Operations Support

This is a role for someone early in their career who is sharp, curious, and genuinely excited about using AI to do meaningful work. You will be part of Merkle's AI-first operations team — a small group supporting how the business runs across finance, staffing, delivery, and client growth. As a generalist on this team, you will work across a range of needs — supporting project management, helping analyze data, documenting processes, and picking up work where the team needs coverage. You will have exposure to how a large professional services organization operates, and you will use AI tools every single day. If you are someone who learns fast, works independently, and wants to grow quickly in an environment that rewards initiative, this is a great place to start. Candidates with experience or interest in capacity planning and resource management are strongly encouraged to apply — this is an area of active need for the team. Job Description: What You Will Do Support senior BAs and team leads with analysis, documentation, and project coordination across a range of operational topics Use AI tools — including Claude — to research, summarize, draft, and analyze as a core part of your daily work Help maintain project trackers, action logs, and status updates across active workstreams Assist with capacity planning and resource management activities, including tracking staffing data, supporting demand forecasting, and flagging gaps Document processes, meeting outcomes, and decisions clearly and consistently Take on ad hoc tasks and short-cycle requests with speed and accuracy — this team moves fast and needs people who can keep up Flag issues, ask good questions, and escalate when something is unclear — we want proactive team members, not passive ones Who You Are You have 1-3 years of experience in a business analyst, operations coordinator, project management, or similar role You have delivered real work using AI tools — including Claude, Claude Code, ChatGPT, or equivalent — not just experimented with them. You have built automations, generated outputs, and solved problems using AI as your primary tool. You have invested time in understanding how these tools work so you can push them further. You are always looking for what you can do with AI that others have not tried yet You are organized, reliable, and follow through on commitments without needing to be reminded You write clearly and concisely — you can produce a status update, a process doc, or a data summary that people actually want to read You are comfortable working independently across time zones with minimal oversight You are eager to learn and grow — this team will challenge you and give you room to do that AI, project management, or data certifications are a plus — we actively support professional development Location: DGS Philippines - Makati City - RCBC Plaza Brand: Merkle Time Type: Full time Contract Type: Permanent Can’t find a suitable job? Sign up for job alerts tailored to your interests and be first in line for new opportunities. About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work