Implementation Support - Specialist

Overview

We are seeking a dedicated and detail-oriented Implementation Support Specialist to join our team. As an Implementation Support Specialist, you will play a key role in ensuring the successful deployment, adoption and maintenance of the practice management software used in our dental offices. This position requires a combination of technical expertise, strong communication skills, and a commitment to delivering excellent collaboration and support throughout the implementation process.

Responsibilities

Implementation Support:

o Collaborate with team to understand the business requirements and goals

o Provide system setup, configuration and maintenance

o Conduct data mappings and for the transition of data during the software implementation process

· Technical Support

o Serve as the primary point of contact for software application issues during the implementation phase.

o Troubleshoot and resolve issues, working closely with clients and internal technical teams.

· Documentation:

o Maintain comprehensive documentation related to the implementation process.

o Maintain user guides and training materials to assist clients in utilizing the implemented solutions.

· Quality Assurance:

o Collaborate with the quality assurance team to ensure that implemented solutions meet quality standards.

o Conduct testing and validation of implementation data conversions to guarantee accuracy and functionality.

· Other duties as assigned

Work Environment:

This position is remote/local with local being the Sarasota, FL area near the DCA Campus and may be required to travel as needed. This role routinely uses standard office equipment such as laptop computers, smart phones, photocopiers, filing cabinets, and other presentation materials.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; walk; use hands to handle; and reach with hands and arms.

Competencies:

· Quality of Work – Consistently produces acceptable quality of work and only requires a reasonable amount of supervision.

· Initiative – Demonstrates a strong work ethic. Takes the appropriate risks and focuses on outcomes. Needs only a reasonable level of supervision.

· Communication – Demonstrates effective listening skills. Maintains eye contact. Focuses on content. Is thoughtful and articulate when speaking with others. Has good written and oral communication skills.

· Customer Service – Is attentive and responsive to the needs of others. Handles difficult situations with patience, tact and grace. Accurately identifies and anticipates needs. Flexible with making adjustments in service delivery.

· Punctuality/Time Management – Is reliable and punctual to work and all meetings, functions and training. Fulfills commitments on time that contribute to team goals.

· Ensures Accountability – Holds self and others accountable to meet commitments. Follows through on commitments and makes sure others do the same. Acts with a clear sense of ownership.

· Action Oriented – Taking on new opportunities and touch challenges with a sense of urgency, high energy and enthusiasm. Identifies and seizes new opportunities. Steps up to handle tough issues.

· Collaborates – Building partnerships and working collaboratively with others to meet shared objectives. Partners with others to get work done. Gains trust and support of others.

Qualifications

Intermediate to advanced experience with Microsoft Office Suite

· Excellent Communication skills

· Ability to troubleshoot software issues

· Dental industry experience preferred

· Skilled knowledge and experience in customer service

· Familiarity with Dental PM systems is a plus

· Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

If you are passionate about delivering top-notch implementation support, ensuring client satisfaction, and contributing to the success of our projects, we invite you to apply for this exciting opportunity. Join our team and be a part of driving positive outcomes for our clients through effective implementation support.