What are the responsibilities and job description for the Receptionist position at DeNooyer Automotive Family?
Receptionist
REPORTS TO: Office Manager
POSITION TYPE: Full-Time
LOCATION: Metro Toyota | Kalamazoo, MI
DRIVE YOUR CAREER FORWARD WITH DENOOYER AUTOMOTIVE FAMILY
- At DeNooyer Automotive Family, we believe in creating opportunities for our people to grow, succeed, and build a career they are proud of. At the heart of everything we do is our commitment to our guests. We believe buying a vehicle should be an experience, not a transaction. Our mission is to earn trust, inspire loyalty, and build lasting relationships, and our vision is to provide guests with the best automotive purchase and ownership experience ever. We live by the Golden Rule: “Treat others the way you would like to be treated.”
WHY YOU'LL LOVE WORKING HERE
- We believe work should be more than a paycheck. At DeNooyer Automotive Family, we work hard, have fun, celebrate each other, give back to our communities, and genuinely care about the people we work alongside.
- Here’s What You Can Look Forward To:
- Competitive hourly pay.
- Competitive benefits beginning after 60 days, including medical, dental, and vision coverage.
- Company HSA contributions and 401(k) company match.
- Paid time off and encouragement to enjoy time away from work.
- Professional development and career growth opportunities across the DeNooyer Automotive Family.
- 8 hours of paid volunteer time each year to support activities that serve our communities.
- Team bonding and celebration events, including our Employee Appreciation Monthly Events, Giving Weeks, and Christmas Parties.
ABOUT THE ROLE
- The Recptionist serves as a welcoming first point of contact for guests visiting Toyota. This position provides a positive customer experience by greeting guests, answering and directing incoming calls, communicating messages, notifying company personnel of visitor arrivals, and assisting with general administrative tasks throughout various other departments.
POSITION REQUIREMENTS
- Ability to read, speak and write English in order to fulfill job functions in an understandable way.
- Ability to operate a computer and telephone system
- Excellent oral and written communication skills
- Effective organizational skills and time management
- High school diploma
- High level of optimism, positivity, and professionalism
WHAT YOU’LL DO
- Welcome and greet guests entering the Toyota showroom.
- Answer the dealership's general telephone line and direct calls to the appropriate department or team member.
- Communicate messages accurately and promptly.
- Assist customers and visitors with general questions and direct them to the appropriate team member.
- Provide general clerical and administrative support to various departments.
- Print, scan, file, and mail documents and correspondence as requested.
- Assist with basic data entry and other administrative tasks.
- Maintain an organized, professional, and welcoming reception area.
- Interact professionally and positively with customers, employees, and visitors.
- Learn and utilize dealership systems and processes as appropriate.
- Maintain confidentiality of company and customer information.
- Assist with other projects and duties as assigned.
- Data entry as requested.
- Relating positively and courteously with diverse groups of people (customers, visitors, and staff).
- Complying with all company policies.
SUPERVISORY RESPONSIBILITIES
- N/A
PHYSICAL AND ENVIRONMENTAL DEMANDS
- Ability to sit and work at a computer for periods of time.
- Ability to move throughout different departments within the dealership as needed.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.