What are the responsibilities and job description for the Parts Advisor | Toyota position at DeNooyer Automotive Family?
Parts Advisor
REPORTS TO: Parts Manager
POSITION TPE: Full-time
LOCATION: Metro Toyota | Kalamazoo, MI
DRIVE YOUR CAREER FORWARD WITH DENOOYER AUTOMOTIVE FAMILY
REPORTS TO: Parts Manager
POSITION TPE: Full-time
LOCATION: Metro Toyota | Kalamazoo, MI
DRIVE YOUR CAREER FORWARD WITH DENOOYER AUTOMOTIVE FAMILY
- At DeNooyer Automotive Family, we believe in creating opportunities for our people to grow, succeed, and build a career they are proud of. At the heart of everything we do is our commitment to our guests. Our mission is to earn trust, inspire loyalty, and build lasting relationships, and our vision is to provide guests with the best automotive purchase and ownership experience ever. We live by the Golden Rule: “Treat others the way you would like to be treated.”
- We believe work should be more than a paycheck. At DeNooyer Automotive Family, we work hard, have fun, celebrate each other, give back to our communities, and genuinely care about the people we work alongside.
- Here’s What You Can Look Forward To:
- Competitive benefits beginning after 60 days, including medical, dental, and vision coverage.
- Company HSA contributions and 401(k) company match.
- Paid time off and encouragement to enjoy time away from work.
- Professional development and career growth opportunities across the DeNooyer Automotive Family.
- 8 hours of paid volunteer time each year to support activities that serve our communities.
- The Parts Advisor will promote sales of parts and accessories to internal, retail, and wholesale customers while maintaining customer satisfaction.
- Provide excellent customer service in accordance with Metro Toyota standards, policies, and procedures
- Have a working knowledge of vehicle parts and diagnostics for problem solving
- Promptly quote parts on repair orders at the pricing determined by management
- Timely fill parts orders as needed
- Seek alternative parts fulfillment sources when lack of OEM inventory creates delays
- Speak clearly on the telephone and convey an image of professionalism and competence to callers
- Handle telephone orders efficiently, including preparation of necessary paperwork thoroughly and accurately
- Maintain a working knowledge of the electronic parts catalogue. Complete training modules for potential advancement
- Ability to identify, comprehend, and act on changing customer requirements
- Perform extensive numerical calculations with a high degree of accuracy
- Handle payment for parts, operate cash register and credit card reader
- Assist with special orders, including completing necessary paperwork
- Log lost sales in DMS
- Maintain good housekeeping habits throughout the department
- Ability to retrieve, load and deliver items of various sizes and weights (up to 125 lbs.) in operable and undamaged condition
- Maintain a problem-solving attitude
- Participating in annual inventory count
- Assist other team mates as needed with tasks such as receiving parts in shipping area, stocking parts, keeping inventory updated
- Relating positively with diverse groups of people (customers and staff)
- Comply with all Metro Toyota policies and procedures
- Comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
- All other duties as assigned
- Excellent oral and written communication skills
- High school diploma or equivalent
- A valid Michigan driver’s license with an insurable driving record
- Ability to read, speak and write English in order fulfill job functions in an understandable way.
- Mathematic skills are a plus
- Ability to operate a computer and telephone system
- N/A
- Ability to stoop, kneel, crouch, crawl, reach, and stretch
- Ability to lift and carry 50 pounds
- Ability to work in conditions such as: varying temperatures, noise, and fumes.
- Ability to work a flexible schedule, including evenings, weekends, and holidays