What are the responsibilities and job description for the Customer Service Associate – Logistics / Transportation position at Denken Solutions Inc?
Job Title: Customer Service Associate.
Duration: 3 Months.
Location: Springdale, Arkansas, 72762.
Shift: Wed-Fri & every other Sat 20:00-08:00.
On-Site role
Job Description:
- Training will be Mon-Fri 0730-0430 for at least 3 weeks.
SUMMARY:
- The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer, and sales groups with respect to their assigned accounts.
- The CSA manages this relationship by becoming intimately familiar with the customer’s organization, product needs, processes, and procedures, and partnering with the Sales team to provide the highest level of customer service to all accounts.
FULL DESCRIPTION:
- Serves as the primary contact between Client Supply Chain and the assigned external customers.
- Responsible for all aspects of the relationship, including analyzing incoming emails and determining a prompt resolution.
- Establishes and maintains positive, effective relationships with key internal contacts.
- UTILIZES SEVERAL DISPATCH SYSTEMS (TES, LME, FOUR KITES, OTR) AND EXTERNAL SCHEDULING SYSTEMS (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc)
- TO PROBLEM-SOLVE FOR ALL BUSINESS UNITS.
- Maintains knowledge of all internal Client policies, procedures, and software applications
- Maintains knowledge of external customers' organizational structure, procedures, and all other pertinent information
- Utilizes available resources to identify the most cost-effective solution to best serve the needs of the Client and the customer
- Identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent the Client, their relationship with its customers, and the accurate delivery of products to external customers.
REQUIREMENTS:
- EDUCATION: Bachelor's degree or equivalent work experience in customer service or transportation/logistics.
- EXPERIENCE: Customer service beyond the call center required, and dispatch experience in transportation/logistics is a plus.
- COMPUTER SKILLS: Proficient with MS Office applications required; the majority of business is conducted via email, up to and possibly exceeding 300 per day.
- COMMUNICATION SKILLS: Strong written, oral, and interpersonal skills, Conflict Management skills, Ability to multitask, Positive attitude, Problem Solving skills, Negotiation skills.
SUPERVISORY:
- N A TRAVEL: NO TRAVEL.
Pay: $20.00 - $21.00 per hour
Application Question(s):
- How soon would you be available to start a new role?
- What is your preferred email, contact number, and a convenient time to connect?
- What is your current full address and zip code?
- What are your pay rate expectations?
Work Location: In person
Salary : $20 - $21