Application Support Analyst - SQL Server, Oracle

On-Site role

Job Description

• This position is responsible for vendor application support, software application development, support, and technical expertise in support of Financial and Contract Services, Fuel Services, and Gas Operations, which are all part of the Commercial Operations business unit.
• The primary responsibilities include working as part of a product-focused team providing technical support for several applications (vendor, desktop, web applications, and services).
• Support tasks include working with business partners to identify and implement technical solutions.
• The successful candidate should not only have a strong technical background but excellent communication skills, the desire to learn business concepts and processes, and a passion for software development and support.
  
  

Key Responsibilities:

• Work alongside a collaborative TO team to predominantly support the Fuel Services business area.
• Support vendor applications for coal logistics and fuel accounting systems such as Comtrac.
• Provide Windows server and application support.
• Support operational data integrations used in coal inventory, transportation, and settlement processes.
• Provide additional support for gas operations applications such as Gas Measurement Data Collection.
• Support other applications within the Financial and Contract Services IT team.
  
  

Job Experience & Education:

• Bachelor’s degree in computer science, Management Information Systems, Engineering, or related degree (preferred).
• Experience supporting, implementing, testing, and integrating applications (desktop, web applications, and web services) (required).
• Hands-on experience with relational databases (SQL Server and/or Oracle).
• Experience supporting accounting and/or financial software systems a plus.
• Experience supporting Commercial Operations or related areas is a plus.
  
  

Knowledge, Skills, Abilities:

• Strong communication skills including ability to explain technical concepts to non-technical stakeholders at an appropriate level of detail.
• Strong all-around application support and technical skills.
• Experience supporting enterprise level vendor business solutions is preferred.
  
  

Knowledge areas include:

• Web applications.
• Desktop applications.
• Windows services.
• Web services.
• Multi-tiered application support.
• Relational databases including Oracle and SQL Server.
• Experience supporting application software solutions running on client and Windows Server operating systems preferred.
• Experience with scripting such as PowerShell a plus.
• Experience using relational databases and SQL (SQL Server, data modeling, etc.) is a plus.
• Experience with Source Control, Continuous Integration and Deployment, and developer best practices.
• Experience with Git or TeamCity is a plus.
• Experience with Oracle WebLogic a plus.
• Real-world experience with full life-cycle development and delivery of enterprise-class software solutions using the latest technologies and platforms and latest software development best practices and techniques including design patterns, test-driven development, and object-oriented frameworks.
• Ability to take direction and work as a member of a high performing team overall excellent teamwork skills.
• Solid understanding of source control and change management.
  
  

Behavioral Attributes:

• Results-oriented.
• Team player.
• Stays abreast of new technologies.
• Must be flexible and able to change directions quickly and comfortably.
• Ability to work independently of direct supervision.
• Self-starter who takes initiative and does what it takes to meet commitments.
• Thinks strategically.
• Innovative.
• Committed to building and maintaining constructive partnerships with business partners.
• Can-do positive attitude.
• Commitment to continuous learning and improvement.
  
  

Pre-Screening Questions:

• This position will require working with business partners and TO teams to support vendor and in-house written applications.
• Describe your experience supporting enterprise level vendor applications, including any experience with accounting and/or financial software.
• Describe your experience supporting relational databases including SQL Server, Oracle, data modeling, and O/R mapping knowledge. If none, state none.
• Describe your experience using developer tools such as Source Control, Git, TeamCity, and Octopus. If none, state none.
  
  

About us:

At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers