Housing Coordinator, Res Comm & Housing

The Housing Coordinator is responsible for coordinating exceptional and empathetic customer service and supporting the implementation of student housing processes for the Residential Communities & Housing Department at Denison University. In addition, they coordinate the residential building access controls, including creating student IDs, printing University employee name tags, troubleshooting student residential access questions, and tracking the physical residential keys. The Housing Coordinator is responsible for supporting the financial management of the department including tracking budget expenses and implementing budgetary processes. The Housing Coordinator also supports the Senior Director with departmental planning, projects, and initiatives.

The Housing Coordinator is responsible for coordinating exceptional and empathetic customer service and supporting the implementation of student housing processes for the Residential Communities & Housing Department at Denison University. In addition, they coordinate the residential building access controls, including creating student IDs, printing University employee name tags, troubleshooting student residential access questions, and tracking the physical residential keys. The Housing Coordinator is responsible for supporting the financial management of the department including tracking budget expenses and implementing budgetary processes. The Housing Coordinator also supports the Senior Director with departmental planning, projects, and initiatives.

Essential Functions:

• Communicate empathetically, effectively and professionally (i.e., via telephone, email, and in-person correspondence) with various constituents (i.e., students, parents, faculty, staff); Resolve non-routine problems to ensure questions are answered accurately and issues resolved in a timely manner; Collaborate various campus constituencies regarding campus policies & procedures at various times throughout the year.
• Assist with responding to emails regarding housing concerns; Assist with typing, proofreading, duplication, distribution of housing related communication, materials, and forms; Navigate multiple technology platforms that support departmental projects including (The Housing Director, Workday, MyDenison, Campus Groups, Qualtrics, Google-suite products, and Cbord).
• Manage building access controls including ID printing, Mobile ID troubleshooting, and programming for campus IDs for all faculty, staff, and students, athletics; Track, inventory and coordinate the distribution of the physical keys for residential spaces including processing lost key requests.
• Maintain departmental budgets including tracking purchases, processing purchase orders, invoices & check requests; Assist with processing departmental credit card reconciliations and budget transfers.
• Collaborate with campus partners in preparation and planning for Break Housing; Coordinate access and key distribution to summer conference directors, including printing and troubleshooting prox cards for residential spaces.
• In partnership with departmental staff, manage our Emergency Single inventory providing bed packs, coordinating access and cleaning; Assist with occupancy checks after mid-year room changes, as needed.
• Support the creation of a welcoming, inclusive, professional and helpful office environment for students to come with their housing concerns; Coordinate functions within the department in collaboration with office staff to ensure efficient operations establishing new office procedures as needed.
• Support 2-4 summer student office workers toward accomplishing departmental goals; train & supervise student workers in collaboration with other office staff.