Information Technology Generalist

Position Summary:

The IT Generalist is responsible for supporting and maintaining the company’s IT infrastructure, including hardware, software, and networking systems. This hands-on role manages the IT help desk and ensures system uptime, end-user support, and the implementation of IT best practices across office and production environments.

Job Responsibilities:

· Manage IT help desk operations, ensuring timely resolution of user issues and strong customer service

· Install and configure operating systems, software releases, and system upgrades

· Evaluate and apply patches and fixes; resolve software-related issues

· Support end-user needs including troubleshooting, account maintenance, and training

· Monitor and analyze system performance, including network and disk utilization

· Configure fault-tolerant systems and proactive monitoring to maximize uptime

· Perform IT inventory assessments, documentation, and procedural updates

· Conduct hardware and software evaluations to support business goals

· Participate in team initiatives to automate tasks and streamline IT processes

· Install and terminate cabling and fiber as needed for IT infrastructure

· Communicate clearly and effectively with coworkers and management

· Maintain professionalism and a positive attitude in all interactions

· Perform additional tasks as assigned by the I.T. Manager or senior IT leadership

· Work outside normal production hours as required for system maintenance or implementations

Job Requirements:

· BA/BS in Computer Science, Information Systems, or equivalent work experience

· 4 years of experience with Microsoft Windows administration in environments supporting 40 users

· 3 years of experience in Windows Server environments (2003/2008/2012/2016)

· Experience with Active Directory and Group Policies (software deployment, security, login/logout scripts)

· 2 years of experience operating and managing Windows Server Infrastructure

· Knowledge of virtualization technologies (e.g., VMware, Hyper-V)

· Practical exposure to storage and data management solutions, Intel-based servers, NAS technologies

· Familiarity with remote user support via VPN

· Strong troubleshooting and technical problem-solving abilities

· Excellent customer service skills

· Clear written and verbal communication skills

· Ability to collaborate with cross-functional teams

· Willingness to take initiative and support projects outside core responsibilities

Physical Demands:

· Ability to lift up to 50 lbs

· Sit, stand, walk, bend, twist, reach, lift, and grasp as needed

· May be required to work in office, food production, or warehouse environments

· May be required to sit, stand, or walk for extended periods

· Office Setting / Food Production Setting / Warehouse Setting

· Must comply with all safety policies, including the use of PPE where required

· Applicant may be subject to pre-employment and random drug testing

*Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the organization.*

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Windows Server: 2 years (Preferred)

Ability to Commute:

• Aberdeen, SD 57401 (Required)

Work Location: In person