Senior Manager, Security & Resiliency (Technology)

JOB SUMMARY/PURPOSE

The Sr. Manager, Security & System Resiliency is a senior leadership role responsible for protecting Delta Utilities’ people, facilities, and operational continuity. This position establishes and governs enterprise physical security standards while also leading the organization’s business continuity, disaster recovery, and resilience programs.

This role ensures Delta Utilities can prevent, respond to, and recover from physical/cyber threats, natural disasters, and operational disruptions. The Sr. Manager will lead physical security technology deployments (video management, access control), manage contract guard services, design and execute business continuity and incident response exercises in coordination with corporate, field, and operational teams.

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Define and maintain enterprise physical security policies, standards, and procedures across all facilities and operational sites.
• Lead selection, deployment, and lifecycle management of video surveillance systems, access control platforms, and monitoring solutions.
• Establish physical security design standards for new facilities, field sites, and critical infrastructure locations.
• Conduct enterprise-wide physical security risk assessments and vulnerability reviews.
• Develop and maintain security incident reporting, investigation, and escalation procedures.
• Partner with IT and Cybersecurity teams to align physical and logical security controls.
• Stand up and govern the enterprise Business Continuity Management (BCM) program.
• Develop and maintain Business Impact Analyses (BIA) across critical business and operational functions.
• Stand up and govern the enterprise Business Continuity Management (BCM) program.
• Develop and maintain Business Impact Analyses (BIA) across critical business and operational functions.
• Establish and maintain Business Continuity Plans (BCP) and coordinate alignment with IT Disaster Recovery (DR) planning.
• Implement integrated crisis management frameworks and escalation protocols to ensure consistent enterprise response to events and incidents.
• Develop recovery playbooks aligned with regulatory and operational requirements.
• Design and execute tabletop exercises, functional exercises, and full-scale incident simulations.
• Coordinate cross-functional participation in drills involving operations, IT, OT, executive leadership, and external partners.
• Lead post-exercise reviews and corrective action planning.
• Serve as enterprise coordinator during significant physical or operational incidents.
• Maintain relationships with local, state, and federal emergency management and law enforcement agencies.
• Manage contract guard services, including performance standards, SLAs, training expectations, and cost oversight.
• Oversee third-party security integrators and technology vendors.
• Conduct quarterly performance reviews and ensure continuous improvement.
• Ensure compliance with applicable regulatory requirements (e.g., TSA Pipeline Security Guidelines, state emergency management requirements).
• Support insurance, regulatory, and internal audit reviews related to physical security and continuity.
• Maintain documentation and evidence supporting resiliency and preparedness programs.
• Partner with Operations, Cybersecurity, IT, Facilities, and Executive Leadership to ensure integrated resilience planning.
• Provide executive-level reporting on security posture, risks, and continuity readiness.
• Build awareness and training programs to improve employee preparedness and incident response maturity.

MINIMUM REQUIREMENTS

Minimum education required of the position

• Bachelor’s degree in Security Management, Emergency Management, Business, Criminal Justice, or related field required.
• Preferred: A master’s degree in Business Administration (MBA), Emergency Management, Homeland Security, or a related discipline.

Minimum experience required of the position

• 10 years of experience in physical security, emergency management, or resilience leadership, with at least 5 years in a senior management role.
• Preferred: experience in regulated, industrial, energy, or critical infrastructure environments.

Minimum knowledge, skills and abilities preferred of the position

• Strong expertise in physical security technologies (VMS, access control, monitoring platforms).
• Experience establishing and managing Business Continuity and Emergency Management programs.
• Deep understanding of crisis management frameworks and incident command principles.
• Ability to conduct enterprise risk assessments and resilience planning.
• Strong leadership and executive communication skills.
• Experience managing external vendors and guard services.
• Practical understanding of coordination between physical security, IT, OT, and cybersecurity functions.
• Preferred:
  • Ability to stand up a BCM program from early-stage maturity.
  • Familiarity with IT Disaster Recovery planning and cross-domain resilience coordination.
  • Familiarity with leading multi-agency or large-scale emergency exercises.

Any certificates, licenses, etc. required for the position

• Preferred:
• Certified Protection Professional (CPP)
• Physical Security Professional (PSP)
• Certified Business Continuity Professional (CBCP)
• Certified Emergency Manager (CEM)
• FEMA ICS / Incident Command certifications

Physical Requirements

• Able to operate a personal computer, either desktop or laptop.
• Able to sit for extended periods of time.
• Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
• Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.

Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
•  Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize and analyze are required.

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States.

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025.

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers. 

Learn more at https://deltautilities.com. 

Delta Utilities and associated entities are equal opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

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