Sales Support Representative

General Job Description:

The Sales Support Representative works to understand customer expectations and ensure excellent service standards by responding efficiently and accurately to customer inquiries. They navigate problem-solving through active listening and clear communication while maintaining positive customer experience.

Responsibilities:

 Maintain communications between all customers and individual departments within the company, including answering customer emails, telephone calls and Teams meetings.

 Ensure all new POs and change orders received from customers are processed within 24 hours.

 Provide technical support to agents and specifiers as needed, including: product design, usage and installation.

 Process RGAs/rework/replacement orders and work with Engineering/Production to ensure components are available for repair or provide an alternative lighting solution.

 Work closely with the Finance Department to verify commission/overage calculations and ensure all payments have been received to release customer orders to ship.

 Work closely with the Procurement and Production Departments to ensure all orders are released in a timely manner and provide customers with estimated ship dates.

 Coordinate shipments to customers with the warehouse by confirming delivery address and shipping details with the customer.

Qualifications:

 Associates degree in Business or Technical field required; Bachelors preferred.

 Excellent verbal and written communication skills required.

 Successful experience in a fast paced, multitasking environment required.

 Strong working knowledge of Microsoft Office (Outlook, Teams, Excel, Word), Internet.

 Ability to learn new and complicated systems quickly, with a strong background in ERP systems and other databases.

 SAP Business One or SAP S/4 HANA software experience is strongly preferred.

 Experience in Lighting is preferred

This is a full time, on-site position in Pompano Beach, FL

Pay Range: $55,000 - $65,000