Patient Access Specialist – PACS Scheduler

Position Summary
The Patient Access Specialist – PACS Scheduler serves as a key access point for patients, ensuring accurate and efficient scheduling and registration for all imaging modalities within the PACS environment. This role is responsible for pre-registration, insurance verification, estimate creation, and point-of-service collections following coding and prior authorization review.

This position plays a critical role in the overall patient experience by providing clear communication regarding appointments, financial expectations, and preparation requirements, while maintaining data integrity within systems such as Meditech and Infinitt. The PACS Scheduler collaborates closely with clinical, revenue cycle, and ancillary departments to support safe, timely, and coordinated care delivery.

Key Responsibilities

Scheduling & Coordination

• Schedule, reschedule, and cancel imaging exams across all modalities using established protocols and system codes
• Coordinate exams requiring specialized resources in alignment with provider availability
• Manage appointment reminders, no-show follow-ups, and next-day readiness activities
• Monitor scheduling queues and ensure timely processing of routine and STAT orders (within 24 hours)
• Collaborate with Oncology and specialty departments for accurate scheduling and order routing

Financial Clearance & Patient Communication

• Verify insurance eligibility and benefits; identify authorization requirements
• Generate patient estimates using financial tools and clearly communicate patient responsibility
• Collect co-pays and applicable payments at point of service
• Educate patients on payment options, financial assistance programs, and hospital policies

Order & Documentation Management

• Receive, review, and route processed orders from Coding and Prior Authorization teams
• Ensure all documentation is complete, accurate, and properly scanned into systems
• Request additional clinical documentation as required per exam protocols
• Maintain accurate records of patient interactions and scheduling activities

Fiduciary Responsibility
The Patient Access Specialist – PACS Scheduler is a fiduciary of the organization and is expected to act in its best interest at all times. Key duties include:

• Duty of Loyalty: Prioritize organizational interests above personal interests
• Duty of Care: Exercise sound judgment and diligence in decision-making
• Duty of Good Faith: Act with integrity and responsibility in all actions
• Duty of Fair Dealing: Engage honestly in all contractual and professional interactions
• Duty to Disclose Material Information: Communicate relevant information that may impact organizational decisions

Qualifications

Education & Experience

• High School Diploma or equivalent required
• Prior experience in healthcare scheduling or patient access (hospital, clinic, or physician office) required
• Working knowledge of medical terminology, diagnostic procedures, and insurance processes

Skills & Competencies

• Strong communication, customer service, and problem-solving abilities
• High attention to detail with the ability to manage multiple priorities
• Proficiency in Microsoft Office and healthcare systems (Meditech preferred)
• Knowledge of CPT and ICD-10 coding preferred
• Typing speed of 40–50 WPM with accurate data entry skills
• Ability to thrive in a fast-paced, team-oriented environment

Why Join Delta Health?

Comprehensive Benefits Package

• Medical, RX, Dental & Vision – Low premiums with 100% coverage on services provided within the Delta Health system, and no deductibles or co-pays. Includes access to massage therapy, acupuncture, and chiropractic care.
• Life & Disability Insurance – Employer-paid coverage for your peace of mind.
• Time Off – Over 4 weeks of paid vacation annually (including sick and personal leave) for full-time staff.
• Retirement – 403(b) plan with up to a 2% employer match.

Work-Life Balance in a Stunning Location

Located on the Western Slope of the Rocky Mountains, Delta offers an unmatched combination of small-town charm, affordability, and natural beauty. Enjoy year-round outdoor activities such as hiking, skiing, mountain biking, fishing, and exploring the Grand Mesa and surrounding public lands. Whether you're raising a family or looking for work-life balance, Delta provides a safe, friendly community with a slower pace and a high quality of life. Delta is surrounded by the Grand Mesa, Uncompahgre Plateau, and nearby wineries, offering a unique blend of adventure and relaxation.

Delta Health is a county-wide healthcare system with more than 100 years of dedication to serving our community. Our 49-bed hospital and outpatient locations across Delta County are committed providing remarkable care in a healing environment. We operate with the core belief: Excellence. Every Patient. Every Time.

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic