What are the responsibilities and job description for the Account Specialist position at Delta Group Logistics Inc?
About Us
Delta Group Logistics is a fast-growing company based in Des Plaines, Illinois. Our team is made up of dedicated and experienced logistics professionals focused on delivering outstanding services across North America.
We value strong relationships with our clients, carriers, and partners, and we strive to provide reliable, efficient solutions tailored to their needs. Our goal is to maintain a high level of service while offering fair and competitive pricing.
As a transportation provider specializing in truckload and expedited shipments, we are always looking for motivated, reliable, and team-oriented individuals who want to grow with us and contribute to our continued success.
Join us and be part of the Delta Group journey.
Key Responsibilities
- Provide general support for assigned customer accounts
- Follow customer-specific SOPs to ensure service quality and positive client experience
- Assist with tracking and tracing shipments
- Create and manage shipments in the TMS, including confirming addresses and scheduling appointments via phone or online portals
- Support daily operations to ensure shipment accuracy and integrity
- Work closely with Account Executives to meet specific account needs
- Collaborate with team members to resolve issues efficiently
- Perform other related duties as assigned
Work Experience and Background Requirements
- Logistics experienced preferred
- Bachelor’s degree preferred, but not required
- Excellent customer service skills
- Ability to prioritize and manage time
- Attention to detail and accuracy
- Strong decision-making ability and judgment
- Sharing, positive and energetic team player
- Flexible thinker, solutions-oriented
- Open, enthusiastic, full of energy
- Proficient in Microsoft Office (Word, Excel, and Outlook)
Benefits
- Competitive base salary
- Health, Dental, and Vision insurance
- 401K
- Paid vacation
- On-site training