What are the responsibilities and job description for the Order Entry & Sales Support Specialist position at Delta Fire & Safety?
Order Entry & Sales Support Specialist
Delta Fire & Safety
Port Neches, TX
Full-Time | Monday-Friday | 7:30 AM-4:00 PM
Join a Company That Supports Those Who Protect Our Communities
For over 50 years, Delta Fire & Safety has proudly served firefighters and first responders by providing the equipment, gear, and services they depend on. We're looking for an organized, customer-focused professional to join our Inside Sales team.
If you enjoy helping customers, thrive in a fast-paced environment, and take pride in accuracy and organization, we'd love to hear from you.
What You'll Do
As an Order Entry & Sales Support Specialist, you'll be responsible for ensuring our customers receive accurate quotes, timely order processing, and exceptional service from start to finish.
Your responsibilities will include:
- Answering incoming customer calls and providing outstanding customer service
- Preparing customer quotes and verifying current pricing
- Entering and processing customer sales orders accurately and efficiently
- Processing Shopify and other online orders
- Supporting Outside Sales Representatives with customer requests, order updates, and order entry
- Reviewing orders for accuracy, including pricing, quantities, part numbers, and shipping information
- Creating purchase orders for non-stock and special-order items
- Monitoring inventory levels and replenishing stock as needed
- Communicating with customers and vendors regarding order status, backorders, and shipping updates
- Maintaining accurate product and pricing information within our ERP system
- Assisting with administrative and sales support projects as needed
What We're Looking For
We're looking for someone who is dependable, organized, and enjoys working with both customers and teammates.
Qualifications
- Minimum of 2 years of experience in customer service, order entry, inside sales, or sales support
- Strong attention to detail and a commitment to accuracy
- Excellent verbal and written communication skills
- Outstanding customer service skills
- Ability to prioritize multiple tasks in a fast-paced environment
- Strong organizational and time management skills
- Proficiency with Microsoft Office (Word, Excel, Outlook, and PowerPoint)
- Experience using ERP or order management software (Business Central experience is a plus)
- Experience with Shopify or another e-commerce platform is preferred
- Experience working with inventory, purchase orders, or industrial products is a plus
Why Join Delta Fire & Safety?
- Stable, family-owned company with more than 50 years of success
- Monday-Friday schedule
- Friendly, team-oriented work environment
- Opportunities to learn and grow within the company
- Paid holidays
- Paid Time Off (PTO)
Schedule
- Full-Time
- Monday-Friday
- 7:30 AM-4:00 PM
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Application Question(s):
- What is your requested rate of pay?
- Please explain any gaps in you resume.
Education:
- Associate (Preferred)
Experience:
- sales: 1 year (Required)
Work Location: In person
Salary : $15 - $18