What are the responsibilities and job description for the Senior Sales Operations Specialist position at Delta Electronics Americas?
Company and BG Description:
Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Mobility, Automation, and Infrastructure. The Industrial Automation Business Group category (IABG) leverages Delta’s core strength in power & thermal and its key competencies of Design & Manufacturing to offer a specific subset of product technology, architecture portfolios, and system level solutions. The IABG portfolio includes a wide range of product platforms within Motor Control, Power Quality, Control, Visualization, Sensing, Networking, Robotics & Actuation, Servo Motion, and Mechatronics Sub-systems.
Senior Sales Operations Specialist
Overview:
The Senior Sales Operations Specialist plays a key role in driving sales process efficiency, The Senior Sales Operations Support role is responsible for providing comprehensive, end-to-end operational support to sales teams and key customer accounts, with a strong focus on ODM/OEM business models. This position serves as a subject-matter expert in sales operations processes, ensures accurate and timely execution of sales-related activities, and partners cross-functionally to support business objectives. The role requires strong ownership, independent problem-solving, and consistent, professional communication.
Key Responsibilities:
- Act as the primary operational support for assigned key accounts and sales teams
- Serve as a key liaison between Sales, Manufacturing, Supply Chain, and Finance to ensure operational accuracy and timely delivery.
- Align on forecasts, supply planning, shipment status, and billing matters
- Manage sales data integrity across CRM and ERP systems; ensure accurate reporting and documentation.
- Prepare and analyze operational and business performance reports to support management decision-making.
- Identify process gaps and lead improvement initiatives to streamline communication and workflow.
- Coordinate quarterly business reviews and operational reporting for key customers.
- Support pricing, quotation, and business review preparation in collaboration with internal teams.
- Maintain a professional and responsive customer interface for escalations and key accounts.
- Provide backup coverage and ensure continuity of support
Qualifications:
Education
- Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field preferred
Experience
- Minimum 5 years of experience in sales operations, sales support, order management, or a related function within an ODM/OEM environment
- Strong business background with experiences in ODM/OEM industries is highly preferred.
- Deep understanding of sales order flow, supply chain coordination, and manufacturing operations.
- Strong analytical, communication, and problem-solving abilities.
- Proficiency in Microsoft Excel, CRM/ERP systems (Salesforce, SAP, Oracle, or similar) and related productivity tools.
- Proven ability to manage multiple priorities with accuracy and urgency.
- Team-oriented, proactive, and adaptable in a fast-paced, cross-functional environment.