What are the responsibilities and job description for the Field Application Engineer position at Delta Electronics Americas?
Field Application Engineer (Power and Thermal Products)
Who we are:
Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Mobility, Automation, and Infrastructure.
About the role:
In this Field Application Engineer (FAE) role you will be responsible for the successful implementation of the product as well as understanding user needs and applications. The role will require a high level of technical expertise and commercial judgement to achieve desired business outcomes. You will be responsible for all technical aspects of the assigned product lines to support Product Management, Sales, and other functional groups to execute the strategy across Delta businesses, partners and customers. Creating strong working relationships with key stakeholders will be important to harnessing organizational impact beyond the assigned product technology and expanding beyond to the portfolio and solutions level. This role will be responsible for on-site support at customers, key accounts, and partners - success will rely on leveraging progressive project management methodologies and an expert-level mindset. The ideal candidate will be especially curious and carry an entrepreneurial spirit.
Key responsibilities:
Major Responsibilities/KPIs
How Will We Measure Accomplishments
KA Support
- Technical support and project lead to named key accounts (including factory liaison)
- Pre-sales support & expanding product usage at target key accounts
Product Knowledge
- Deep understanding of the product and all its functions – become the GO-TO tech expert
- Verifying the Manual is correct compared to Function
- Testing new product introductions to verify they perform to specifications
- Supplying any issues/bugs/errors back to the R&D team
Product Support & Training Services
- Pre-Sales application demonstration, design-in, test/POC, documentation
- Post-Sales Trouble shooting product issues, validation, on-site and RMA/Rework Assistance
- Support Sales team and Customers with product training.
- Support Email, Web, and Phone call service requests
- Attend tradeshows and support technical conversations with potential customers
- Assist Product Launch and defines areas of product improvement for next gen
Development & Promotion
- Work with PM and Marketing to make sure product documentation on web page, production selection site and supplied to customers is accurate
- Increase application know-how, developing application notes for product and architecture
- Develops Power Points for Sales team to use when promoting the product
- Application Champion for IA Solution Center Collaboration & success case harvesting
- Product Pack or Kit Development & Test
Key Competencies/Behaviors/Strengths
- Technical understanding of Power and Thermal Products
- Technical capability to understand the product and applications (what it is, where to sell it, how to compete)
- Communicate ideas to a team and see the bigger picture of how your work will be used by others in the organization
- Take responsibility, being comfortable with making decisions, and taking ownership of the role & the product
- Staying up to date with industry: marketing trends, technical advances, and expertise
- Able to create steps necessary to achieve realistic results-oriented goals
- Skills: Research, Data Analysis, Planning, Communication, Cross-functional collaboration, Strategic thinking
Minium Qualifications:
Job qualification guidelines:
• B.S.E (EE, ME or related) & 5 years’ experience of related product experience, product management methods
Field Application Engineering (FAE) in power and thermal products involve a blend of strategic thinking, technical understanding, and cross-functional collaboration to deliver effective solutions that address the critical need for power and thermal products. It emphasizes understanding the technical challenges, market landscape, and customer needs to drive successful product development and growth.
- Power and Thermal FAE focus on developing, managing, and optimizing products and solutions related to power supply converters, inverters and thermal products for cooling systems.
- Power Electronics Product: Established understanding in Power Electronics in the AC/DC converter, DC/DC converter, DC/AC inverter, battery knowledge, Industrious Battery Charger, AC and DC Motor Drives for various industries including Industrial Logistics, E-mobility, Energy, Agriculture, Medical, Lighting and Automation.
- Thermal Solutions: Established understanding the DC axial Fan, EC Fan, Liquid Cooling Solution, HPAM, Pump device, Solenoid products in the mentioned industries.
- Product Support: Incorporating power and thermal development with engineering teams is critical for preventing failures, ensuring safety, and enhancing customer satisfaction.
- Market Growth Goal: The Power and Thermal FAE is driven by increasing demand from various industries, including e-mobility, new energy power.
- Product vision and strategy: Defining the long-term vision, strategy, and roadmap for power and thermal management products.
- Cross-functional collaboration: Working closely with engineering, design, marketing, and sales teams to ensure successful product development and launch.
- Technical expertise: Communicating technical information effectively and understanding the technical details of the products.
- On-site technical support: Utilizing the knowledge to resolve customer’s technical issues and demonstrate the product performance
- Familiarity with industrial market segments such as: Appliance, Food & Beverage, Material Handling, Off-road vehicles, CNC machines, Energy, Packaging, Oil & Gas.
- Ability to understand a customer needs and to probe for answers, and then determine a solution and advocate that solution to the customer
- Effective presentation skills in front of customers
- Able to travel out of state and country 20-30%
- Detailed and results oriented with a strong sense of initiative in tackling tasks
- Ability to manage multiple projects and activities at one time
- Strong commitment to teamwork and the success of others
- Develop and maintain relationships
- Highly motivated self-starter with time management skills
- Ability to adapt to Delta’s unique and dynamic culture
- Trustworthy and ethical