Field Application Engineer-(Robot &Vision)

Field Application Engineer-(Robot &Vision)

Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Mobility, Automation, and Infrastructure. The Industrial Automation Business Group category (IABG) leverages Delta’s core strength in power & thermal and its key competencies of Design & Manufacturing to offer a specific subset of product technology, architecture portfolios, and system level solutions. The IABG portfolio includes a wide range of product platforms within Motor Control, Power Quality, Control, Visualization, Sensing, Networking, Robotics & Actuation, Servo Motion, and Mechatronics Sub-systems.

About the role:

In this Field Application Engineering (FAE) role you will be responsible for the successful implementation of the Robot & Vision product category as well as understanding user needs and application use cases for Robotic Systems. It is a customer facing position that works closely with and supports our Strategic Key Accounts, OEM Machine Builders, and System Integration Partners to instill confidence and practicality in their high value problems, through the application of our industrial grade robotics. The role will require a high level of mechatronics technical expertise and commercial judgement to achieve desired business outcomes. You will be responsible for all technical aspects of the assigned product lines to support Product Management, Sales, and other functional groups to execute the strategy across Delta businesses, partners and customers. Creating strong working relationships with key stakeholders will be important to harnessing organizational impact beyond the assigned product technology and extending to the portfolio, ecosystem and solutions level. This role will be responsible for pre-sales and on-site support at customers, key accounts, and partners - success will rely on leveraging progressive project management methodologies and an expert-level application champion mindset.The ideal candidate will be especially curious and carry an entrepreneurial spirit.

The Robot & Vision product line includes: Industrial SCARA and 6-Axis Vertical arms, Collaborative Robots, Actuators, 2D & 3D Vision systems, Grippers and Screwdriving products.

Robotic systems include: Robot controls & Simulation Software, Open architecture and CodeSys controls, Visualization tools, Networking, Safety, and EOAT Ecosystem.

Job Objectives (What and Why)

Major Responsibilities /KPIs

How Will We Measure Accomplishments

KA Support

1. Technical support and project lead to named key accounts
2. Factory & RD Team liaison for use case scope discovery & offer alignment
3. Pre-sales support & expanding product portfolio usage at target key accounts

Product Knowledge

1. Deep understanding of the product and all its functions – become the GO-TO tech expert
2. Testing new product introductions (NPI) & systems to verify they perform to specifications
3. Supplying any issues/bugs/errors back to the R&D team
4. Develop product specs and competitive fight sheets

Product Support & Training Services

1. Pre-Sales application demonstration, design-in, test/POC, documentation
2. Post-Sales Trouble shooting product issues, validation, on-site and RMA/Rework Assistance
3. Support Sales team and Customers with product training.
4. Support Email, Web, and Phone call service requests
5. Attend tradeshows and support technical conversations with potential customers
6. Assist Product Launch and define areas of product improvement for next gen

Development & Promotion

1. Work with Product Management and Marketing to make sure product documentation on web page, production selection site and supplied to customers is accurate
2. Develop Power Points for pitching sales scenarios
3. Increase application know-how, developing application notes for product and architecture
4. Application Champion & Collaboration with Global Solution Center for region growth
5. Success case harvesting
6. Product Pack or Kit Development & Test

Minimum Qualifications:

Job qualification guidelines:

• B.S.E. (EE or Mechatronics or Computer Science) & 0-1 years experience & Robotics related coursework or project work.
• Applies education and experience to professional concepts
• Follows policies/procedures to resolve routine issues
• Communication skills to resolve routine robotics & vision product technical support issues within company policies/procedures
• Solves limited scope product related problems from detailed instructions
• Experience with Power Electronics is required
• Historically demonstrated technical capacity with a hands-on background in designing, installing, programming or testing of Robot & Vision Products & Systems.

• B.S.E. (EE or Mechatronics or Computer Science) & 1-3 years experience
• Follows policies/procedures to resolve a variety of issues
• Exercises professional judgement to determine appropriate actions
• Solves moderate scope problems from general instructions
• Experience with Power Electronics is required
• Expanded level understanding of robotics & vision HW & SW products and machinery systems through education and hands-on experience
• Knowledge and experience with some Industrial grade brands in the selected product category
• Knowledge and experience in machine/factory/warehouse automation applications and use cases – related to selected product category such as: Pick-N-Place, Machine Tending, Automated Assembly, Conveyor Tracking, Collision avoidance, Vision guided Robotics, Palletizing, Path or Dispensing.

Key Competencies/Behaviors/Strengths:

• Commercial savvy applying emotional intelligence to the customer scenario
• Technical capacity & innate curiosity to understand the product and applications
• Critical thinking with ability to understand customer needs, probe for answers, develop a proposed solution, and advocate that solution to the customer.Ability to work with customer and internal stakeholders on insure all deliverables are met.
• Communicate to a team or customer and see the bigger picture of how your work will be used by others in the organization
• Able to create proposal and comfortably present in front of groups
• Build and Maintain relationship with key OEM/ODM customers to engage in early design-in opportunities
• Self-starter and able to work independently
• Take responsibility, being comfortable with making decisions, and taking ownership of the role
• Maintain a high degree of technical knowledge: Collaborating with sales team, engineers, and product managers for obtaining accurate information of application usage, system operations, and product management
• Staying up-to-date with industry and business: marketing trends, customer demographics, technical advances, and competition
• Performing tests and installations: Preparing detailed schedule regarding the project specification, conducting research on market trends in field application, and analyzing the emerging trends for recommending the new application engineering products.
• Working closely with HQs and Factory in Asia to follow project status.
• Capacity to identify risks and raise issues to relevant stakeholders
• Able to create steps necessary to achieve realistic results-oriented goals
• Quick learner and flexible to adopt to company working culture and processes