Director of Region Development - Service

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide.

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

Director of Region Development - Service

We are seeking a dynamic and strategic director of region development to lead the growth and transformation of our service business across the Americas. This role is responsible for developing and executing the service business strategy, expanding service revenue streams, and driving customer satisfaction and loyalty through high-performance service delivery.

The ideal candidate brings strong experience in managing industrial or technical services, deep commercial acumen, and a customer-centric mindset.

This position is structured as a key leadership hire. The ideal candidate will demonstrate both operational excellence and visionary leadership.

Key Responsibilities:

• Develop and execute a comprehensive service business strategy across multiple service lines (maintenance, repair, modernization, digital services, and lifecycle support etc.)
• Identify and drive opportunities to expand recurring service revenues, including service contracts, warranty extensions, and digital offerings.
• Lead and optimize service delivery operations, ensuring high performance in field service, technical support, and repair centers.
• Establish and track KPIs related to service revenue, customer satisfaction, response time, and first-time fix rates.
• Ensure adherence to quality, safety, and compliance standards in service operations.
• Serve as the executive point of contact for strategic service customers and partners.
• Develop value propositions tailored to industry verticals (e.g., data centers, industrial plants, energy infrastructure).
• Leverage customer insights to continuously improve service offerings and experience
• Drive profitable growth by managing P&L for the service business team.
• Build pricing models and commercial policies for service products and packages.
• Support key deal negotiations for large service contracts or solution-based engagements.

Qualifications:

• Bachelor’s degree in Engineering, Business, or related field; MBA or advanced degree preferred.
• Minimum 15 years of progressive experience in service business management, operations and delivery.
• Proven record in growing service revenue and leading regional service team.
• Demonstrated success in managing P&L, building multi-million-dollar businesses, managing complex partnerships, and operating in a matrix organization.
• Deep understanding of industrial service business models in sectors such as energy, automation, infrastructure, or mission-critical facilities
• Strong leadership presence, with experience influencing executives internally and externally.
• Exceptional communication, negotiation, and cross-cultural collaboration skills.