What are the responsibilities and job description for the Intern - Professional Network Services position at Delta Dental of New Jersey?
Our summer intern program includes positions across our company where you’ll gain business and corporate experience with a focus on your area of interest. At Delta Dental of New Jersey, we rely on our interns to bring their insight and curiosity to broaden our perspective. We’re pleased to share that our Summer 2024 Intern program will begin on Monday, June 3rd and run through Friday, August 2nd. Our program is full time, Monday through Friday from 8 until 4:30, and we’ve got a great Wednesday 1 hybrid model allowing for collaboration and the flexibility of remote work too. We’re not looking for latte fetchers – these are meaty, dig deep to learn and solve real business problems alongside our talented, engaged professionals who want to share their knowledge, experience and networks.
In addition to focusing on your area of interest, our interns meet weekly to learn more about our business and our leaders. You’ll interface with our officers, have lunch with our CEO, and even volunteer at one of our foundation grantees facilities.
Come join a great team and get your smile on.
A Professional Services intern will support the Professional Services team and the provider’s participation journey. Handles projects as it relates to license verification, credentialing and directory listings, general policies and procedures and other department functions.
Essential Functions & Responsibilities
- Fielding phone calls and effectively resolving them
- Supporting initial and re-credentialing workflow
- Primary Source Verification of licensure(s)
- Payment modalities and changes to participation in Monday.com
- DDNJ vs DDPA Participating Dentist Handbook Efficiency Opportunity
- Phone and Email Bounceback efficiency opportunities
- Begin collecting owner licensure in ICE
- Identifying network gaps between ICE/DXC/Flagship systems
Intern Learning and Development Opportunities
- Delta Dental 101
- The role of a Dental Network Coordinator
- The importance of provider networks
- Provider’s lifecycle of participation and importance of contact relationship management
- Industry’s Credentialing Standards and Participating requirements
- Importance of an accurate directory
- Obtaining missing documents to complete the credentialing and re-credentialing aspect in DXC
Essential Qualifications
Competencies
Adaptability/Flexibility | Communication |
Computer Skills | Customer Focus |
Dependability | Job Knowledge |
Productivity | Quality |
Teamwork | Innovation |
Knowledge, Skills & Abilities
Technical and Functional
- This position requires a self-starter who is comfortable working with minimal supervision
- Ability to multi-task and meet required deadlines
- Strong problem solving skills
- Team Player. Ability to see the big picture goals of the organization and contribute on day-to-day tasks.
- Ability to think broadly and contribute to the conversation
Required Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit and perform extensive close keyboard and PC work including data entry
- Ability to walk, talk or hear
- Occasionally required to stand and reach with hands and arms
Working Environment
- Ability to meet deadlines and attendance standards.
- The noise level in the work environment is usually moderate.
- This classification will be required to sign a confidentiality agreement.
Experience, Education and Certifications Required
Experience/Education Required
- 1-3 years of relevant experience or university course work in area of internship
