What are the responsibilities and job description for the Network VoIP Technician position at By Light Professional IT Services LLC?
Company Overview
By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.
Position Overview
Full Spectrum Operations LLC (FSO) is a SDVOSB JV between American Communication Solutions LLC, an SBA VetCert verified SDVOSB, and By Light Professional IT Services LLC (By Light). FSO is looking for personnel to support the Network Enterprise Center Picatinny Arsenal New Jersey (NEC PANJ) with classified and unclassified communication systems support. Personnel will provide Site Management, Infrastructure Operation and Maintenance (O&M) – Unified Communications, Inside Plant (ISP), Customer Service Telephone, and Outside Plant (Cable) (OSP); Information Technology (IT) Systems Support - Network Maintenance, Help Desk Assistance, Voice over Internet Protocol/Voice over Secure Internet Protocol (VoIP/VoSIP), Network Engineering, and Cybersecurity; Telecommunication Support; Radio Systems Operation; Tower and Antenna Support; and Configuration Management. Work is on site and core duty hours are 0700 – 1700, Monday through Friday, excluding Federal holidays. All personnel will work an 8-hour workday.
Responsibilities
- Apply technical standards and security policy, Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) or security controls for all VoIP/VoSIP) systems or legacy telephone systems to include identifying and remediating security vulnerabilities.
- Provide cable infrastructure, premise equipment, telephone service, (except customer required calling features and modernization programs). Includes touch labor support.
- Provide voice service (analog, digital, IP) on government property to connect to any location worldwide.
- Operate and maintain VoSIP telephone and Unified Capabilities (UC) service.
- Configure and maintain digital, VoIP end user telephone device.
- Provide telephone moves, adds, and changes for MCA/SRM/Projects other than construction.
- Provide local touch labor (troubleshooting, repairing, changing cable pairs, etc.).
- Provide moves, adds, and changes to user accounts for DISA Enterprise Voice over IP (EVolP) customers and Enterprise Classified Voice over IP (ECVolP) customers.
- Operate, maintain digital, VoSIP telephone and UC service.
- Resolve Service Requests and User Incidents through remote administration actions (troubleshooting, repairing) that do not require touch labor.
- Operate and maintain the VoIP Local Session Controller for the installation infrastructure.
- Configure and install digital, VoSIP telephone and UC service.
- Provide Central Office (CO) switch features e.g., call forwarding, call transfer (3-way conference), ring again, last number redial, call pickup, speed calling, caller ID, and others if the phone supports.
- Provide access to service for the transmission of official government business to include on post, local
- commercial and DSN.
- Support after duty hour emergency maintenance requirements that include the restoral and/or other actions that cannot wait until normal duty hours.
- Perform other duties as required.
Required Experience/Qualifications
- Education: An associate’s degree in information technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.
- Minimum of three years’ experience in VoIP/VoSIP telephone and Unified Capabilities (UC) service.
- Foundational Qualification (Experience) - Possess an Basic Proficiency level with 70% of the Knowledge, Skills, and Abilities (KSAs) associated with the DoD Cyber Workforce Framework (DCWF) workforce role Work Role ID: 011.
- Residential Qualification (Certifications) – Network , Certified Telecommunications Network Specialist.
- Residential Qualification (On-the-Job) – 350-801-CLCOR, Cisco Certified Specialist Collaboration Core, 300-815 CLACCM, Cisco Certified Specialist, Collaboration Call Control & Mobility Implementation.
Preferred Experience/Qualifications
- Supported the U.S. Army or other DoD Agency.
- Has the communication skills to effectively interface with senior military officials, managers, and subordinates.
Special Requirements/Security Clearance
- Security Clearance: Secret.