Patient Access Specialist - Clinic

Position Summary

The Patient Access Specialist plays a key role in delivering exceptional customer service in a fast-paced clinical environment. This position serves as the first point of contact for patients, greeting and assisting them in person and by phone. The Specialist is responsible for accurate registration, insurance verification, appointment coordination, and supporting overall clinic operations.

Key Responsibilities

Scheduling & Coordination

• Communicate with referring providers, clinical departments, and other staff to obtain required information and schedule appointments.
• Schedule, modify, cancel, and confirm appointments; complete reminder calls when Auto Reminder is not available.

Insurance & Financial Responsibilities

• Verify insurance benefits and obtain necessary pre-certifications or authorizations.
• Collect required payments such as co-pays and deductibles, or refer patients to financial counseling when appropriate.

Registration & Documentation

• Accurately enter demographic, billing, and clinical information into the registration system in a timely manner.
• Scan, organize, and upload paper documents into the electronic health record (EHR).
• Manage departmental paperwork and perform general clerical duties including copying and filing.

Fiduciary Responsibilities

The Patient Access Specialist is a fiduciary of the organization and must:

• Demonstrate loyalty by prioritizing organizational interests over personal interests.
• Exercise reasonable care and skill in decision-making with diligence and prudence.
• Act in good faith with full regard for fiduciary responsibilities.
• Ensure fair dealing by acting honestly in all organizational contracts and avoiding actions that undermine contractual obligations.
• Disclose material information that may impact Executive Team decision-making.

Required Education, Skills & Experience

• High School Diploma or equivalent required.
• Minimum of two (2) years of experience in a clinic setting.
• Medical terminology course preferred.
• Experience/training in billing and charge entry.
• Bilingual (English/Spanish) proficiency preferred.
• Strong verbal and written communication skills.
• Ability to work respectfully with diverse families and individuals.
• Basic math skills and strong analytical comprehension.
• Excellent organizational skills and attention to detail.

Why Join Delta Health?

Comprehensive Benefits Package

• Medical, RX, Dental & Vision – Low premiums with 100% coverage on services provided within the Delta Health system, and no deductibles or co-pays. Includes access to massage therapy, acupuncture, and chiropractic care.
• Life & Disability Insurance – Employer-paid coverage for your peace of mind.
• Time Off – Over 4 weeks of paid vacation annually (including sick and personal leave) for full-time staff.
• Retirement – 403(b) plan with up to a 3% employer match.

Work-Life Balance in a Stunning Location

Located on the Western Slope of the Rocky Mountains, Delta offers an unmatched combination of small-town charm, affordability, and natural beauty. Enjoy year-round outdoor activities such as hiking, skiing, mountain biking, fishing, and exploring the Grand Mesa and surrounding public lands. Whether you're raising a family or looking for work-life balance, Delta provides a safe, friendly community with a slower pace and a high quality of life. Delta is surrounded by the Grand Mesa, Uncompahgre Plateau, and nearby wineries, offering a unique blend of adventure and relaxation.

Delta Health is a county-wide healthcare system with more than 100 years of dedication to serving our community. Our 49-bed hospital and outpatient locations across Delta County are committed providing remarkable care in a healing environment. We operate with the core belief: Excellence. Every Patient. Every Time.

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic.