Product Delivery Manager

Compensation & Location

Location: Rosemead, CA

Pay Range: $62.00 – $70.00 per hour (based on experience and internal equity)

Schedule: Full-time, contract; long-term opportunity

Work Type: 2 days onsite, 3 days hybrid

Benefits: Health, Vision, Dental, Life Insurance, 401k, Continuing and on-demand education

📍 You must be willing to work onsite in Rosemead, CA

‼️ ONLY W2 – NO CORP to CORP – NO 3rd Parties

❌ Sponsorship is NOT AVAILABLE for this role

Position Summary

We are seeking a Product Manager – Research & Discovery to support strategic product discovery initiatives within a large enterprise environment. This role focuses on transforming ambiguous business problems into validated, estimate-ready opportunities through customer research, journey mapping, service blueprinting, and early-stage product discovery activities.

This is a hands-on discovery and research role focused on problem framing, validation, and strategic alignment — not a delivery-focused role and not a people-management position. The ideal candidate brings strong experience in product strategy, UX research, service design, stakeholder alignment, and discovery facilitation within complex enterprise organizations.

Key Responsibilities

• Convert ambiguous business needs into fully defined product and operational opportunities
• Lead strategic discovery initiatives and produce “Discovery Packets” to support IT estimation and investment planning
• Support ROI modeling activities in collaboration with Product leadership
• Translate scattered backlog items into strategic product and business themes
• Lead customer research activities including interviews, usability testing, concept validation, and prototype feedback sessions
• Leverage operational insights, call center data, QA/QC analytics, and customer feedback to validate root causes and business problems
• Support identification of regulatory constraints and operational dependencies impacting product strategy
• Develop service blueprints, customer journey maps, business rules, and low-fidelity prototypes
• Collaborate with Domain Product Managers to define MVP boundaries and align scope expectations
• Ensure discovery artifacts and requirements are aligned prior to estimation and execution handoff
• Facilitate cross-functional workshops, discussions, and alignment sessions with business and technical stakeholders

What You’ll Be Working On

• Enterprise product discovery and research initiatives
• Customer journey mapping and service blueprinting
• Strategic product problem framing and validation
• User research, usability testing, and prototype feedback
• MVP definition and early-stage product strategy
• Cross-functional stakeholder alignment and operational analysis
• Enterprise business process and customer experience improvements

Required Skills & Experience

• 5 years of experience in Product Discovery, UX Research, Product Strategy, or Service Design
• Strong experience with journey mapping, service blueprinting, and early-stage prototyping
• Ability to translate customer insights and operational challenges into measurable business value
• Strong facilitation, synthesis, and problem-framing capabilities
• Excellent communication, stakeholder management, and workshop facilitation skills
• Experience supporting complex cross-functional enterprise initiatives
• Strong analytical and research-oriented mindset
• Ability to organize and communicate complex information clearly and effectively
• High School Diploma or equivalent required
• Stable work history within large enterprise organizations
• 3 years of Big 4 consulting experience preferred

Desired Skills

• Experience working within large, complex, and regulated enterprise environments
• Experience supporting enterprise digital transformation or customer experience initiatives
• Experience collaborating with Product Managers, UX teams, and enterprise stakeholders
• Strong understanding of operational workflows and customer experience strategy
• Experience with low-fidelity prototyping and validation methodologies
• Strong strategic thinking and business process analysis capabilities