Training Assistant

Position Summary

The Training Administrative Assistant provides essential support to the Training Department by coordinating mandatory employee competencies, maintaining compliance records, and managing the day-to-day administrative operations of the learning environment. This individual serves as a bridge between administrative efficiency and the successful delivery of educational programs.

Duties and Responsibilities

• Create and maintain the departmental training calendar, coordinating with Subject Matter Experts (SMEs) to schedule specialized sessions.
• Serve as an administrator for the Learning Management System (LMS) to track training, build course programs, and provide transcripts for reporting purposes.
• Maintain meticulous records of annual employee certifications, including CPR, First Aid, Medication Training and Fire Safety.
• Coordinate logistics for in-house or off-site training activities, conferences, and new employee orientations.
• Use professional writing skills to prepare and distribute training manuals, newsletters, and other instructional communications.
• Serve as the point person for mailing, shipping, and equipment maintenance, ensuring common areas remain orderly.
• Proactively determine supply needs and complete purchase requisitions in a timely manner.
• Answer telephone inquiries, refer callers to appropriate personnel, and provide preliminary answers regarding program guidelines.
• Ensure the security, integrity, and confidentiality of all office and employee training data.

Essential Functions

• Ability to read, write and speak English; perform arithmetical calculations
• Ability to use excellent oral and written communications skills.
• Ability to use telephone, voice mail, copier, facsimile machine, computer and calculator.
• Proficient in the use Word, Excel and PowerPoint
• Familiarity with software systems, the ability to learn new and emerging software
• Ability to prioritize responsibilities.
• Ability to manage multiple and sometimes conflicting priorities
• Ability to be flexible in handling immediate needs while continuing with daily projects.
• Ability to work independently on assigned tasks as well as accept direction on given assignments
• Ability to work in a team environment and assist other staff with completing projects.
• Ability to communicate clearly and continuously with Delta staff at all levels
• Demonstrated commitment to diversity, equity and inclusion
• Ability to perform light physical, non-strenuous activities of an administrative nature
• Operate vehicles in accordance with applicable laws, insurance provider requirements and company policies and procedures.

Qualifications

• A high school diploma or equivalent (GED); An associate’s degree or sixty (60) credit hours from an accredited college; a bachelor's degree is preferred.
• 2-3 years of relevant experience and or training or equivalent combination of education and experience.
• Experience in the social services or human services field is highly desirable.
• Valid driver’s license in the state of residence and maintained status as an approved company driver.