What are the responsibilities and job description for the Office Professional - Registrar's Office (On Site position at Delta College?
Position Title
Office Professional - Registrar's Office (On Site - University Center, MI)
Division/Department
Registrar Office
Employee Group
Support
Status
Full time, Starting Salary $21.05 – $23.36 per hour: Commensurate with Qualifications and Experience
Position Summary Information
Position Accountabilities and Essential Functions
The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion in students, faculty and staff.
POSITION SUMMARY:
The Office Professional – Registrar’s Office serves as the Registrar’s Office front desk person and must provide exceptional customer service via phone, email and in-person especially during peak registration periods. This position also has duties in processing changes and maintaining student records and databases. A high level of complex, responsible, and confidential duties are performed in developing, processing, and maintaining student records and databases, which provide students, faculty, and staff with accurate and timely information. Key functions of this role will be processing record update request forms and providing back-up to multiple office staff, including but not limited to assisting with incoming transcript and credit evaluations as well as graduation and validation audits. This role will also assist with the registration of various cohorts of students including dual enrollment and student athletes. The ability to multi-task in a fast-paced environment utilizing technology, managing multiple systems and responding to incoming calls/walk-in traffic is a necessity. Attention to detail is key in processing Registrar’s Office forms and record changes. This position will work in an environment of teamwork and serve as a point of contact for face-to-face, e-mail, and phone services, handling general to complex inquiries, transactions and customer service problems. This position will need to interpret and apply knowledge of applicable policies and procedures in providing courteous and professional customer service.
This position will be an integral part of the office and will be cross trained in multiple functions of the Registrar’s office as well as key functions of other SES Offices. A broad understanding of FERPA, Solomon and other state and institutional policies governing access and release of student records is necessary. Included in this position is evening and occasional weekend hours.
POSITION SUMMARY:
The Office Professional – Registrar’s Office serves as the Registrar’s Office front desk person and must provide exceptional customer service via phone, email and in-person especially during peak registration periods. This position also has duties in processing changes and maintaining student records and databases. A high level of complex, responsible, and confidential duties are performed in developing, processing, and maintaining student records and databases, which provide students, faculty, and staff with accurate and timely information. Key functions of this role will be processing record update request forms and providing back-up to multiple office staff, including but not limited to assisting with incoming transcript and credit evaluations as well as graduation and validation audits. This role will also assist with the registration of various cohorts of students including dual enrollment and student athletes. The ability to multi-task in a fast-paced environment utilizing technology, managing multiple systems and responding to incoming calls/walk-in traffic is a necessity. Attention to detail is key in processing Registrar’s Office forms and record changes. This position will work in an environment of teamwork and serve as a point of contact for face-to-face, e-mail, and phone services, handling general to complex inquiries, transactions and customer service problems. This position will need to interpret and apply knowledge of applicable policies and procedures in providing courteous and professional customer service.
This position will be an integral part of the office and will be cross trained in multiple functions of the Registrar’s office as well as key functions of other SES Offices. A broad understanding of FERPA, Solomon and other state and institutional policies governing access and release of student records is necessary. Included in this position is evening and occasional weekend hours.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
- Serve as one of the main front desk staff, providing general student services support including, but not limited to assisting students with connecting to other offices; resolving MFA and password resets; facilitating and troubleshooting registration and add/drop issues; providing transcript, validation, and graduation information.
- Provide high-quality point-of-service customer service via phone, email and in-person daily, which increases during peak registration periods.
- Handle complex, cross-departmental student issues and work to facilitate resolution for students and departments within established guidelines; recognize when an issue should be referred and make an appropriate referral to facilitate continued problem-solving or assistance of student and department.
- Assist students in learning the various aspects of using Student Self-Service for registration, student information and acceptance of financial agreement and financial aid.
- Team members share responsibility for registration email inbox and share responsibility for student registration assistance which requires extensive knowledge of add/drop, waitlist, and refund policies and procedures.
- Update records, process basic Registrar’s Office request forms and scan documents for the office. Forms may include name changes, address changes, and program of study updates.
- Process course registrations for all student types, including for student-athlete registrations and dual-enrollment cohort registrations.
- Process articulation credits, other incoming credits, transcript evaluations, and other related tasks as assigned.
- Process initial graduation audits to ensure students have met requirements.
- Responsible for the evaluation of incoming credit for coursework taken at other institutions including Advanced Placement, CLEP examinations, specific training programs, military credit into college credit, CEU’s and other instructional credits.
- Assist with the processing of non-credit programming as requested.
- Assist with office organization, record keeping and scanning.
- Cross training on the many different processes of the SES Offices for better understanding of the student journey.
- Maintain confidentiality in compliance with Family Educational Rights and Privacy Act (FERPA) provisions.
- Keep up to date on current federal, state, and institutional programs, regulations, policies and procedures.
- Attend area departmental training and functions and assist with projects and events as requested.
- All employees of Delta College are expected to work collaboratively within a community that values and celebrates diversity.
- Support Delta College’s commitment to BEDI; collaborating with faculty, staff, and students on the College’s strategic initiatives dedicated to closing the equity gap related to student success.
- Other duties may be assigned as required to meet the needs of the College.
Required Qualifications
- Associate degree or equivalent knowledge and skills
- 1-3 years of position related experience
- Demonstrated proficiency in the use of current standard office technology, such as Microsoft Office and the ability to quickly learn additional systems
- Demonstrated ability to work efficiently and complete tasks in a fast-paced environment amidst interruptions and fluctuating workloads
- Solution oriented with strong problem solving and time management skills
- Demonstrate a strong attention to detail and flexibility in adapting to change
- Demonstrated speed and accuracy with data entry
- Ability to work with cross-departmental functions in a collaborative manner to resolve student challenges
- Self-motivated, organized, innovative, solution seeking, with a desire to encourage others to succeed
- Outstanding interpersonal, oral, and written communication skills; exceptional organizational skills
- Skilled at connecting and building rapport with students from diverse backgrounds
- Ability to work independently and in a team environment
- Ability to follow directions, complete tasks accurately, and accept supervisory input
- Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds
Additional Experiences Considered
Application Deadline
Position will remain open until filled. First consideration will be given to applications received by July 31st. The College reserves the right to close the recruitment process once a sufficient applicant pool has been identified.
Special Instructions to Applicants
Complete an on-line application and attach a cover letter with position title, resume and copies of transcripts (official transcripts required upon hire) and/or certifications and licenses.
Posting Specific Question
Required fields are indicated with an asterisk (*).
- * In order to track our recruitment sources, please indicate how you became aware of the position vacancy?
- Delta.edu
- really.com
- Career Arc
- MI Works / MI Talent Bank
- HigherEdJobs.com
- Michigan HERC Website
- MLive (Grand Rapids Press, Flint Journal, Ann Arbor News, Jackson Citizen Patriot, Kalamazoo Gazette, Saginaw News, Muskegon Chronicle, Bay City Times)
- Other
- If you selected "Other" above, please tell us where you heard about this posting.
(Open Ended Question)
- * Describe your understanding and experience in creating a sense of belonging for all students, faculty, and staff.
(Open Ended Question)
Applicant Documents
Required Documents
Optional Documents
- Resume
- Cover Letter
- Transcript 1
- Letter of Recommendation 1
- Letter of Recommendation 2
- Letter of Recommendation 3
- Professional Certifications or Licensures
- Transcript 2
Salary : $21 - $23