What are the responsibilities and job description for the Senior Business Analyst position at Delta Airlines?
UNITED STATES, GEORGIA, ATLANTA
INFORMATION TECHNOLOGY
18-SEP-2025
REF #: 29958
HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)
Delta Air Lines, Inc. has multiple openings for Sr. Business Analysts in Atlanta, GA.
Key Responsibilities
- Serve as a liaison between the customer community and the software development life cycle teams.
- Lead the requirements gathering process with customers, subject matter experts, and internal Delta teams.
- Document requirements using the appropriate level of detail for the Engineering and Quality Assurance teams.
- Clarify requirements and update use cases/user stories as needed throughout the software development life cycle.
- Lead design review and change control meetings by setting the agenda and facilitating the discussion.
- Create and monitor feature and bug cases in the case management system.
- Create mockups, wireframes, and prototypes that illustrate current and future workflows.
- Write release notes for new features that will be delivered to customers.
- Work with Software Engineers to analyze customer problems, how they relate to product strategy, and how they can be solved on a product’s roadmap.
- Support the release management process by anticipating case-level risks.
- Work with the Quality Assurance team to review test plans, test scenarios, and test cases.
- Work with Product Support and Training teams to write product documentation as needed.
- Participate in efforts to improve software development life cycle processes.
- Improve systems by studying current practices and designing modifications.
- Perform user acceptance testing.
- Telecommuting permitted 2-3 days per week.
BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
Bachelor’s degree in Business Administration, Computer Science, Electrical Engineering, or a related field, and 2 years of experience in information technology.
Must have work experience in:
- Translating designs into technical requirements across API and UI;
- Designing and implementing business metrics with in the mobile native code to enable reporting;
- Driving a development team through Test Driven Development (TDD) while building test automation to ensure quality products;
- All agile ceremonies including Sprint Planning, Daily Standups/Scrum, Sprint Review, Sprint Retrospective, and Backlog Refinement;
- Content management systems such as Adobe Experience Manager to manage content driven application development solutions; and
- Working with a squad to perform root cause analysis for production issues.
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
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