What are the responsibilities and job description for the Co-op, UX Research and Design - Crew Resources (Summer 2026) position at Delta Airlines?
UNITED STATES, GEORGIA, ATLANTA
CREW RESOURCES
11-DEC-2025
REF #: 30771
LINKEDIN TAG: #LI-MP2
HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)
Responsibilities will expand across the three terms, with increasing independence and scope:
- Assist with user research activities, including interviews, contextual observations, heuristic audits, and synthesis of findings
- Support workflow mapping, customer journey diagrams, service blueprints, and UI/UX evaluations
- Contribute to wireframes, mockups, and interactive prototypes using tools like Figma
- Participate in collaborative design critiques, system audits, and cross-functional working sessions
- Document emerging design patterns, contribute to the evolving design system, and help define/document standards
- Shadow UX teams working on AI/ML integration and explore how predictive technologies can support human decision-making
- Communicate design intent through clear visual documentation, written summaries, and occasional presentations
Students must be able to complete 3 alternating rotations in Atlanta, GA in line with the below schedule:
- Summer 2026 - 1st rotation
- Spring 2027 - 2nd rotation
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Fall 2027 - 3rd rotation
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
- Working as a Co-op does not guarantee a full-time opportunity upon graduation. This position is intended to provide you with educational, and professional work experience to prepare you for the workforce.
- This position requires you to work for 3 alternating semesters. You cannot actively take any courses (inclusive of online or in-person) and work as a Co-op at the same time, which may delay your graduation by 1-2 semesters.
- Enrolled in a Bachelor's degree program in Human-Computer Interaction, Design, Cognitive Science, Computer Science, Psychology, or a related field
- Eligible for a 3-term Co-Op rotation through your academic institution
- Foundational understanding of user-centered design and accessibility principles
- Familiarity with UX tools such as Figma, FigJam, Miro, or similar
- Portfolio or work samples that demonstrate design thinking and problem-solving skills (classwork, passion projects, or personal case studies welcome)
- Strong visual and written communication skills
- Proactive curiosity—you ask questions, spot gaps, and take initiative
- Comfort with ambiguity and interest in working in a complex, fast-moving environment
- Collaborative mindset with openness to feedback and a growth orientation
- Interest in enterprise UX and the intersection of design, technology, and human performance
- Mentorship from senior UX team members
- Exposure to product development lifecycles and agile team dynamics
- Opportunities to shadow usability tests, stakeholder presentations, and AI/ML collaborations
- Access to UX learning resources and team critiques for continuous skill development
- On-campus with some work from home days
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)