What are the responsibilities and job description for the Co-op, Crew Resources - Pilot Pay Experience (Summer 2026) position at Delta Airlines?
UNITED STATES, GEORGIA, ATLANTA
CREW RESOURCES
11-DEC-2025
REF #: 30740
LINKEDIN TAG: #LI-MP2
HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)
The Delta Pilot Pay team is seeking a highly motivated Co-op that has business curiosity and creative thinking to improve the Pilot Pay Experience. The Co-op will work closely with the teams responsible for ensuring pilots and pay-adjacent stakeholders receive efficient, accurate and user-friendly support in alignment with the Flight Operations pay strategy. In this role you will have the opportunity to provide support with the following:
- Identify, visualize, analyze, and optimize business processes
- Support the development of Knowledge Management content, such as Standard Operating Procedures (SOPs), Glossary of Terminology and team pages
- Apply industrial engineering and 6 sigma principles to business processes
- Provides customer service to pilots by responding to inquiries sent to Crew Resources and distributing pay updates to pilots as applicable
- Ability to identify and create new or improved processes to support the changes in the operation
- This role will assist in identifying manual processes, providing innovative and new ways of completing tasks to provide efficiencies in all areas of pilot pay
- Assist in the delivery of new tools, content and communications
- Utilize business process documentation and knowledge to support new hire, recurrent, and new delivery technology training
- Commit to a 3-semester structured rotation with the same team, fostering continuity and deep collaboration throughput the co-op experience
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
- Working as a Co-op does not guarantee a full-time opportunity upon graduation. This position is intended to provide you with educational, and professional work experience to prepare you for the workforce.
- This position requires you to work for 3 alternating semesters. You cannot actively take any courses (inclusive of online or in-person) and work as a Co-op at the same time, which may delay your graduation by 1-2 semesters.
Students must be able to complete 3 alternating rotations in Atlanta, GA in line with the below schedule:
- Summer 2026 - 1st rotation
- Spring 2027 - 2nd rotation
- Fall 2027 - 3rd rotation
- Currently pursuing a Bachelor’s degree
- Must have a strong knowledge of Microsoft Office products
- Must be self-sufficient and complete assignments with minimal supervision
- Must be detail-oriented and perform well under pressure
- Must be eager to accept responsibility and create value-added projects
- Must demonstrate flexibility in a fast-paced environment
- Must demonstrate a professional demeanor when interacting with all levels
- Must be able to commit to three alternating work semesters
- Must exhibit strong written and verbal communication skills
- Must be able to work with and safeguard confidential and sensitive information
- Consistently prioritizes safety and security of self, others, and personal data
- Embraces diverse people, thinking, and styles
- Possesses a high school diploma, GED, or high school equivalency
- Is at least 18 years of age and has authorization to work in the United States.
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)