What are the responsibilities and job description for the Property Manager position at DelShah Capital, LLC?
About
Established NYC Real Estate firm is looking for an experienced property manager for a luxury apartment building in upper Manhattan.
The right candidate will ensure the smooth operation of all facets of the property and compliance with the company’s policies and procedures for marketing, leasing, accounting, maintenance, resident relations, and all site-level management reporting.
Essential Functions
- Operations: Ensure the smooth running of the property in a fast-paced environment. Oversee all operations including regular maintenance, capital improvement projects, lease administration, budgeting and forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc. Supervise day-to-day operations of entire on-site team, ensuring that all company policies and procedures are being followed.
- Customer Service: Provide superior customer service and communication to our residents and prospects to enhance customer satisfaction. Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
- People development and Community Development: Develop, mentor, lead, and manage a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel to maximize their engagement and minimize turnover. Maintain effective on-site staff through interviewing, hiring, and coaching team as necessary.
- Marketing; drive revenues with your thorough understanding and analysis of competition to integrate with company marketing programs.
- Maintain tenant files in accordance with company’s standards.
- Manage and maintain all aspects of overall property budget and finances.
- Work with leasing staff to ensure that leasing/marketing goals are being met.
- Maintain positive relations with all vendors, prospects, residents, and team members.
- Perform any other related duties as required or assigned.
Skills And Ability
- Excellent communication and customer service skills
- Computer literate and tech savvy
- General office, bookkeeping and sales skills
- Excellent oral and written communication skills
Education/Experience
- Bachelor’s Degree required.
- Minimum of 3 years on-site property management experience, student housing experience a plus
- Minimum of 2 years supervisory experience
- Financials experience/experience writing and maintaining budgets
- Proficient in Appfolio property management software or other similar property management software a plus