Concierge

Must be available for overnights 10pm-7am - nights and weekends. 

Current hours are not permanent and flexibility and availability in applicant schedule is required based on operational and seasonal needs of the building. 

Concierge Job Summary:

The Concierge will assist guests, patrons, tenants, management or employees with friendly customer service and knowledge of the building (22 Chapel) and building processes/systems.

Duties/Responsibilities:

• Develops and maintains exceptional customer service relationships to fulfill the needs of tenants, guests, management and/or employees.
• Responsible for meeting, greeting and directing residents and guests.
• Answering calls professionally and assists callers with directions or instructions for the building.
• Keeping the communal areas tidy and observing monitors for suspicious activities, be a friendly/safe presence on-site.
• Monitor lobby traffic and alert residents to arriving guests and deliveries
• Log and keep track of all keys both concierge/building keys as well as key tracking systems for move-in/move outs.
• Conduct rounds of building for opening/closing doors as specified on each shift.
• Maintain logbooks for visitors and contractors.
• Receives, stores, deliveries and keeps daily log and inventory of package system and packages (Building Link and Luxer).
• Maintain and update all areas of Building Link, Luxer Lockers, and Google sheets daily and as needed.
• Performs other related duties as assigned and outlined in concierge hand book.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient experience with Building Link and Luxer systems
• Excellent problem-solving and critical thinking skills.
• Must have a positive attitude with the ability to remain flexible and patient.
• Flexible schedule to stay late/come in early as needed if shift members are running late/call out sick.
• Excellent organizational and multitasking skills.
• Excellent administrative skills.

Education and Experience:

• At least one year of exceptional hospitality skills working in the field of residential properties, retail, and hospitality or charity organization.
• Physical Requirements:
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.

Expectations:

• In addition to completing the duties/responsibilities above, the expectation of the front desk concierge is to be alert and attentive to the building, it’s surroundings, and tenants/guests at all times. Personal devices such as phones, tablets, laptops, etc are not permitted to be used (except for emergencies or contact with management staff) during shifts. Use of personal devices will result in job accountability discussions and potentially job action.
• Must look professional (dress pants, plain dress shirts, jacket in preferred colors black, gray, white, blue)