Program Coordinator

DelRicht Research is seeking a warm, friendly, and personable professional to serve as the face of our patient and customer communications! If moving medicine forward in a high-growth environment excites you, we'd love to hear from you.

Would you love to be a part of the cutting edge of healthcare and science innovation? Do you want to be an influential part of a rapidly growing team? Are you looking for a position that has sustainable opportunity for professional growth? If the answer is yes, then DelRicht Research might be the right opportunity for you!

DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients who participate in our clinical trials. Our clinical trials provide new treatment options for our patients, and ultimately, our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently, our network stretches across 33 sites throughout 18 states in the United States.

DelRicht Research has been recognized as a Top Workplace for the past four years in a row! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.

Overall, the Program Coordinator is responsible for maintaining all activities related to patient contact for new and current clinical trial participants.

• Contact warm leads by phone and help schedule interested patients for clinical trial opportunities
• Follow study priorities and company goals to determine which patient accounts need attention first
• Use scripts and systems to guide conversations, document activity, and move candidates through the scheduling process
• Manage a high volume of outbound calls in a fast-paced, goal-oriented environment
• Learn about different studies, diseases, medicines, and patient needs so you can support informed and compassionate conversations
• Collaborate closely with teammates, site managers, and leaders to solve problems and improve outcomes
• Participate in coaching, observations, and one-on-one support as you ramp into the role

• Required: 1 year of professional experience in a customer-facing or administrative role (relevant internship, volunteer, or extracurricular experience counts!)
• Required: A polished, people-oriented communication style
• Preferred: Experience with high-volume inbound calls
• Preferred: Bachelor's degree in public health, biology, or a related field
• Preferred: Experience in administration, healthcare, sales, or customer service
• Coffee drinkers preferred. Tea drinkers accepted.

• Be self-motivated, energetic, and positive
• Show adaptability in a changing, fast-growing environment
• Bring a teachable attitude and an interest in continuous improvement
• Believe in high quality and maintain a high standard of compliance and execution in daily work
• Be remarkably organized
• Be skilled at problem-solving, planning, and being proactive
• Accept ownership of tasks from inception through completion
• Show a demonstrated interest in healthcare, clinical research, or patient-focused work

• Job type: Full-time, 40 hours
• Location: On-site in New Orleans, LA
• Compensation: $15.00 to $17.00 per hour

Our team comes first, so here are some of the perks and benefits at DelRicht Research:

• Comprehensive medical, dental, and vision benefits
• Generous paid time off that builds throughout your career with the company
• No nights, weekends, or long-day shifts
• 401(k), including discretionary match and profit sharing
• An exceptional quarterly bonus plan that clearly outlines bonus potential and gives the team visibility and control to maximize earnings by reaching team goals

Visit our website to learn about our company and current clinical trials, see patient testimonials, and check out our careers page!

• Website: www.delrichtresearch.com
• Patient testimonials: https://delrichtresearch.com/testimonials/