What are the responsibilities and job description for the Travel Technician position at Delphi-US, LLC - Peacemakers in the Talent War?
Title: Travel Technician (Contract)- Job#6057
Location: North of Boston, MA
Job Description
Our client located just North of Boston has an immediate need for a Travel Tech to join their team. The travel tech will respond to offsite support of clinical affiliates to support administrative offices, medical practices, urgent cares, across the greater Boston area and beyond. Responsibilities include operational support for production systems, key business applications and desktop resources; printer and workstation inventories and mappings; as well as, software installation, network connectivity testing, troubleshooting, hardware deployment, moves and changes and ticket documentation.
Responsibilities
Delphi-US is a national IT Services firm based in Newport, Rhode Island. Delphi attracts our nation’s best and brightest Technical & Professional Talent and position our nation’s finest employers to further their competitive advantages. Delphi's core technical focus includes Data Sciences & Analytics, Modern AI/ML Model Monetization, Cloud Engineering, Cyber Security, ERP Rescue; serving domains from sensitive national energy sectors to critical financial services, biomed, life sciences & pharma, major government & municipal institutions, and much of the USA's Fortune 500 corporations. Delphi Associates are deployed on critical IT Projects where their consultative business acumen, comprehensive technical expertise, and committed service mission drives our client's success. Our proprietary skill-based and cultural matching process results in higher qualified project teams, custom curated for our client’s specific technical & functional goals. We are supremely experienced, friendly, professional, and ready to advocate on your behalf. Delphi has an indelible understanding of employer expectations, a track record of project success and we deliver lasting results.
Location: North of Boston, MA
Job Description
Our client located just North of Boston has an immediate need for a Travel Tech to join their team. The travel tech will respond to offsite support of clinical affiliates to support administrative offices, medical practices, urgent cares, across the greater Boston area and beyond. Responsibilities include operational support for production systems, key business applications and desktop resources; printer and workstation inventories and mappings; as well as, software installation, network connectivity testing, troubleshooting, hardware deployment, moves and changes and ticket documentation.
Responsibilities
- Provides break / fix technical support for networked and stand-alone managed devices to comply with established Service Level Agreement. Prioritize issues by level of urgency.
- Escalates unresolved issues to appropriate level 3 IS Support Services team.
- Carries required company equipment such as Surface Go / laptop during work day and provides real-time updates of work assignments.
- Reasonably cares for company assigned equipment and uses equipment in the manner intended.
- Collaborates with other IS Support Services team(s) to triage network/computer issues.
- Provides setup and configuration of network devices using standard operating system, EPIC or other tools. In compliance with standards.
- Participates in the execution of large hardware deployments, moves and operating system rollouts.
- Performs scheduled preventative maintenance on desktop and laptop workstations including, re-imaging operating system, data capture and restoration, cleaning physical hardware, replacement of broken or out of warranty hardware and cable management.
- Capture primary user data stored on hard drive of managed devices using User State Migration Tool.
- Documents work performed in the work log of tickets and work order within ServiceNow or other ticket documentation application. Utilizes stored knowledge base articles to resolve issues.
- One-year experience in a Customer Service focused environment, preferably in healthcare.
- One-year experience with hands-on installation, configuration, troubleshooting and repair of workstations, laptops and printers.
- CompTIA, Microsoft or ITIL certifications are a plus.
- Working knowledge of Windows 10 operating systems.
- Skilled knowledge of HP and Dell desktops, laptops, printers and peripheral hardware components.
- Functional knowledge of supported software: Microsoft Office 365, Internet Explorer, Microsoft Edge, Google Chrome, Windows Defender, ForeScout Network Access Control (NAC), Microsoft Local Administrator Password Solution (LAPS), USMT, SCCM and Citrix XenApp.
- Ability to perform full disk encryption using BitLocker and BitLocker key recovery.
- Strong commitment to providing superior customer service and deliver department processes and project work in a timely and accurate manner following established client and company standards.
Delphi-US is a national IT Services firm based in Newport, Rhode Island. Delphi attracts our nation’s best and brightest Technical & Professional Talent and position our nation’s finest employers to further their competitive advantages. Delphi's core technical focus includes Data Sciences & Analytics, Modern AI/ML Model Monetization, Cloud Engineering, Cyber Security, ERP Rescue; serving domains from sensitive national energy sectors to critical financial services, biomed, life sciences & pharma, major government & municipal institutions, and much of the USA's Fortune 500 corporations. Delphi Associates are deployed on critical IT Projects where their consultative business acumen, comprehensive technical expertise, and committed service mission drives our client's success. Our proprietary skill-based and cultural matching process results in higher qualified project teams, custom curated for our client’s specific technical & functional goals. We are supremely experienced, friendly, professional, and ready to advocate on your behalf. Delphi has an indelible understanding of employer expectations, a track record of project success and we deliver lasting results.