Service Coordinator

| Location:Foxborough, MA | Contract | Hourly Pay Range $20-$25

This Service Coordinator role supports an Asset Reliability team by coordinating field service activities across the Northeast. You’ll partner with internal stakeholders and field technicians to keep scheduling, customer communications, proposals, and order processing accurate and on track.

Key Responsibilities

• Serve as a primary point of contact for customer support requests, scheduling changes, and service-related issues to ensure timely resolution.
• Provide internal support to customers, account managers, and field service technicians to keep service delivery aligned.
• Prepare accurate, high-quality proposals for Asset Service Department service activities.
• Communicate service engagement details and project updates to customers, account managers, and supervisors.
• Review, book, acknowledge, and process department orders.
• Procure materials and purchase, rent, and schedule equipment based on project requirements and technician needs.
• Coordinate hotel accommodations and travel arrangements for field service technicians.
• Partner with the Asset Service Supervisor to schedule and approve resources, coordinate contract labor approvals, and manage equipment.
• Maintain high standards of quality, accuracy, and customer service across all work processes.
  
  

Required Qualifications

• High school diploma or equivalent.
• At least 2 years of experience in service scheduling, sales, purchasing, and/or inside sales.
• Strong proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to learn internal computer applications and business systems.
• Excellent organizational, written and verbal communication, and interpersonal skills.
• Strong negotiation skills and knowledge of customer purchasing processes.
• Ability to manage multiple tasks and changing priorities while maintaining customer commitments, attention to detail, and accuracy.
• Proactive, collaborative approach with the ability to communicate effectively across all organizational levels and with external customers.
• Commitment to delivering exceptional customer service.
  
  

Preferred Qualifications

• Experience in the automation or controls industry.
• Experience using enterprise resource planning (ERP) systems.
  
  

About Delphi-US - Peacemakers In The Talent War

Delphi-US is a national IT Services firm based in Newport, Rhode Island. Delphi attracts our nation's best and brightest Technical & Professional Talent and positions our nation's finest employers to further their competitive advantages. Delphi's core technical focus includes Data Intelligence Engineering & Analytics, AI/ML Operational Excellence, DevOps & Cloud Computing, Health IT & Life Sciences, and Energy Management/Power Systems; serving domains from sensitive national energy sectors to critical financial services, biomed, life sciences & pharma, major government & municipal institutions, and much of the USA's Fortune 500 corporations. Delphi Associates are deployed on critical IT Projects where their consultative business acumen, comprehensive technical expertise, and committed service mission drives our client's success. Our proprietary skill-based and cultural matching process results in higher qualified project teams, custom curated for our client's specific technical & functional goals. We are supremely experienced, friendly, professional, and ready to advocate on your behalf. Delphi has an indelible understanding of employer expectations, a track record of project success and we deliver lasting results.

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