Director of IT Services

Director of IT Services | Location: Jackson, MS | Contract

Hourly Pay Range: $75-$85

Seeking an experienced IT leader to oversee enterprise IT infrastructure and modernization initiatives within a government agency. This role involves guiding cloud migration, cybersecurity enhancements, network operations, and service delivery transformation in a complex, regulated environment.

Key Responsibilities

• Leads the strategic planning and operational management of the agency’s enterprise cloud environment, including provisioning, migration, and governance standards.
• Oversees statewide network and telecommunications operations, ensuring high availability, security, and modernization of infrastructure supporting cloud adoption and cybersecurity requirements.
• Manages the enterprise IT service desk and end-user support functions, establishing KPIs, incident management processes, and continuous improvement initiatives.
• Provides leadership for infrastructure operations, including compute, storage, virtualization, operating systems, backup, recovery, and monitoring to meet performance and reliability standards.
• Partners with cybersecurity teams to ensure compliance with federal and state security policies, supporting security controls, risk assessments, and vulnerability management.
• Oversees vendor relationships, procurement, contract negotiations, and performance management for technology providers and managed service providers.
• Establishes and maintains IT governance processes, including incident, problem, change, and configuration management, along with developing enterprise service catalogs and executive dashboards.
• Facilitates weekly operational reviews, status reporting, and development of Standard Operating Procedures (SOPs) to ensure consistent service delivery.
  
  

Required Qualifications

• Proven experience managing enterprise IT infrastructure, cloud services, and network operations in a regulated environment.
• Strong knowledge of cloud migration, cloud governance, cybersecurity, and disaster recovery planning.
• Demonstrated ability to lead vendor management, procurement, and contract negotiations.
• Experience developing and implementing IT service management frameworks and governance processes.
• Excellent stakeholder management and executive communication skills.
  
  

Preferred Qualifications

• Background working within healthcare, Medicaid, government, or other highly regulated sectors.
• Familiarity with HIPAA, CMS, and federal cybersecurity standards.
• Experience leading large-scale technology modernization projects and cloud initiatives.
  
  

About Delphi-US

Peacemakers in the Talent War Delphi-US is a national IT Services firm based in Newport, Rhode Island. Delphi attracts our nation's best and brightest Technical & Professional Talent and positions our nation's finest employers to further their competitive advantages. Delphi's core technical focus includes Data Intelligence Engineering & Analytics, AI/ML Operational Excellence, DevOps & Cloud Computing, Health IT & Life Sciences, and Energy Management/Power Systems; serving domains from sensitive national energy sectors to critical financial services, biomed, life sciences & pharma, major government & municipal institutions, and much of the USA's Fortune 500 corporations. Delphi Associates are deployed on critical IT Projects where their consultative business acumen, comprehensive technical expertise, and committed service mission drives our client's success. Our proprietary skill-based and cultural matching process results in higher qualified project teams, custom curated for our client's specific technical & functional goals. We are supremely experienced, friendly, professional, and ready to advocate on your behalf. Delphi has an indelible understanding of employer expectations, a track record of project success and we deliver lasting results.

6337