What are the responsibilities and job description for the Service Now Manager position at Deloitte?
ServiceNow Manager
Our ServiceNow team works with clients to transform their technology services and operations. We partner with CIOs, tech executives, and service owners (HR, IT, Customer, Field Service, Project Portfolio Management) and their teams to create a future-ready operating model. Our focus is on NextGen tech, new service models, and meeting the operational needs of an organization.
Looking for a job with diverse opportunities and cool tech solutions? Join our team! We're looking for enthusiastic people ready to help transform enterprise services and tech operations. Your skills and excitement can drive meaningful change and deliver great value to our clients. Apply now and be part of a dynamic, forward-thinking organization!
Recruiting for this role will end on 1/31/2026
Work you will do
As a ServiceNow Manager, you'll guide both functional and technical teams through solution implementation and go-live, sharing best practices and helping shape project design. You'll be involved in steering ServiceNow implementations, making sure solution designs for strategic technologies are on track throughout development. You'll also build strong partnerships with development teams to help ensure quality across every aspect of solution delivery.
In your day-to-day work, you'll play a hands-on role in designing solutions, reviewing business processes, and supporting ongoing improvements. You'll collaborate with process teams to provide design feedback that keeps solutions consistent, stable, and easy to support. Plus, you'll stay connected to the organization's plans, use the latest vendor tools, and make sure everything lines up with the product roadmap.
The Team
Every business needs a strategic cloud integration platform. Our team helps organizations create strategies and implement systems to enhance value and boost performance. Our experts have global experience with complex IT challenges, from system upgrades to full transformations.
We support clients by collaborating with technology leaders to build IT models suited for new technologies and evolving service expectations. We understand how technology impacts every part of business. Our specialists help clients shift from basic tech delivery to becoming strategic partners and change agents. Agile, DevOps, and Lean experts guide clients in developing next-generation technology teams.
Qualifications:
Required:
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,600 to $218,000.
Our ServiceNow team works with clients to transform their technology services and operations. We partner with CIOs, tech executives, and service owners (HR, IT, Customer, Field Service, Project Portfolio Management) and their teams to create a future-ready operating model. Our focus is on NextGen tech, new service models, and meeting the operational needs of an organization.
Looking for a job with diverse opportunities and cool tech solutions? Join our team! We're looking for enthusiastic people ready to help transform enterprise services and tech operations. Your skills and excitement can drive meaningful change and deliver great value to our clients. Apply now and be part of a dynamic, forward-thinking organization!
Recruiting for this role will end on 1/31/2026
Work you will do
As a ServiceNow Manager, you'll guide both functional and technical teams through solution implementation and go-live, sharing best practices and helping shape project design. You'll be involved in steering ServiceNow implementations, making sure solution designs for strategic technologies are on track throughout development. You'll also build strong partnerships with development teams to help ensure quality across every aspect of solution delivery.
In your day-to-day work, you'll play a hands-on role in designing solutions, reviewing business processes, and supporting ongoing improvements. You'll collaborate with process teams to provide design feedback that keeps solutions consistent, stable, and easy to support. Plus, you'll stay connected to the organization's plans, use the latest vendor tools, and make sure everything lines up with the product roadmap.
The Team
Every business needs a strategic cloud integration platform. Our team helps organizations create strategies and implement systems to enhance value and boost performance. Our experts have global experience with complex IT challenges, from system upgrades to full transformations.
We support clients by collaborating with technology leaders to build IT models suited for new technologies and evolving service expectations. We understand how technology impacts every part of business. Our specialists help clients shift from basic tech delivery to becoming strategic partners and change agents. Agile, DevOps, and Lean experts guide clients in developing next-generation technology teams.
Qualifications:
Required:
- 8 years of technology implementation
- 6 years of ServiceNow implementation experience
- 4 years team lead experience
- Proposal/RFP/Sales experience
- Experience with ServiceNow applications and modules
- Certified ServiceNow System Administrator
- Ability to travel up to 50% based on the work you do and the clients and industries/sectors you serve.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Bachelor's Degree or equivalent experience
- ServiceNow certification in one or more areas
- Experience with XML, and SQL
- An advanced degree in the area of specialization
- Module experience: CSM, Creator Workflow, ITOM, HRSD, IRM/GRC, Source2Pay (S2P)
- Experience with GBS on NOW, NOW Assist, Creator Workflow
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,600 to $218,000.
Salary : $144,600 - $218,000