What are the responsibilities and job description for the NOW HIRING: FIELD SERVICE TECHNICIAN position at Shusters Builders Supplies Inc.?
NOW HIRING: FIELD SERVICE TECHNICIAN
Solve Problems. Help Customers. Represent Quality Craftsmanship.
We are a growing regional interior and exterior door manufacturer seeking a dependable Field Service Technician to support our customers across our service region. This role is ideal for someone who is mechanically inclined, highly professional, and takes pride in solving problems the right way the first time.
If you enjoy a mix of fieldwork, customer interaction, and hands-on technical work - with the stability of a manufacturing company behind you - we want to hear from you. This role is best suited for applicants seeking long-term, stable employment with accountability and high standards.
What You'll Do
- Travel to job sites to troubleshoot installed door systems
- Perform warranty repairs and component replacements
- Visit both unoccupied construction sites and occupied homes
- Represent the company with professionalism and strong customer service
- Document service work clearly and accurately
- When service demand is low, assist in warehouse roles to support shipping, product handling, or operations
- Participate in training to learn product lines, installation methods, and troubleshooting procedures
ScheduleTravel
- Generally a 5-day work week
- No weekends
- Overtime may be required depending on workload
- Some overnight travel required
- Company-paid hotel accommodations and per diem provided
- Company vehicle and all required tools supplied
What We Offer
Stable, year-round employment with a growing manufacturer
Pay based on experience, skill level, and performance
Company vehicle and professional tools provided
Variety in work - field service plus in-house responsibilities
Supportive team and structured training
Benefits package available when eligible includes:
- Health, dental, and vision insurance
- 401(k) retirement plan
- Short-term and long-term disability insurance
- Company-paid life insurance plus optional term life coverage
- Supplemental insurance options
- Paid holidays
- Earned vacation time
What We're Looking For
- Organized and detail-oriented
- Exceptional customer service skills
- High level of professionalism in customer homes and job sites
- Strong troubleshooting and fast problem-solving ability
- Comfortable working independently in the field
- Physically capable of handling interior and exterior door units and components
Requirements
- Clean background check required
- Clean motor vehicle record required
- Basic computer skills
- High school diploma or equivalent
- Mechanical aptitude or construction/product handling experience preferred
- Must be dependable, punctual, and able to represent the company professionally
- Professional references and employment verification required
Who Succeeds in This Role
- Individuals who take ownership of their work and follow through
- Applicants who are comfortable interacting respectfully with homeowners and contractors
- Candidates looking for a long-term position, not temporary or seasonal work
- People who can stay organized, communicate clearly, and adapt when schedules shift
If you want a role where your skill, judgment, and professionalism matter - and where you can build a long-term career - apply today.
Quality doors built with care. Service that proves we mean it.