What are the responsibilities and job description for the Process Optimization - Operations Analyst position at Deloitte?
Process Optimization - Operations AnalystReference Code 5096
Country:
US Locations: USA - Hermitage; USA - Nashville; USA - Tampa
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
Work you'll do
As a member of the Process Optimization team, the Operations Analyst enables day-to-day operations of the team by supporting intake administration, dashboards maintenance, reporting, governance materials, and program logistics. This role provides analytical, documentation, and facilitation support, enabling leadership to make informed decisions using accurate process metrics, initiative status, and timely insights. Strong analytical and quantitative skills, attention to detail, and the ability to manage data quality, reporting cadence, and cross-team coordination are important for success in this role.
Key Responsibilities:
Collaborate with leaders to support the ongoing review, identification and intake of process optimization opportunities, validating for completeness, accuracy and program alignment
Assist in facilitating project prioritization assessments, initial business case review and drafting communications with key stakeholders (team leadership & members, LSS SMEs, Green Belt project leads)
Maintain portfolio dashboards and KPI reporting by refreshing data, performing data-quality checks, identifying exceptions, and highlighting stalled items or missing information
Prepare governance materials for reviews, tollgates, and leadership meetings, including status packs, action logs, decision tracking, and follow-up items
Provide analytical and visualization collaboration through process mapping, data pulls, trend analysis, and leadership-ready reporting using tools such as Power BI, Excel, and Tableau
Support Process Optimization team across program operations (strategic projects & Green Belt initiatives) through coordination of communications, schedules, records, templates, and documentation storage
Produce newsletters, articles, and community posts to drive Lean Six Sigma community engagement, including, sharing achievements and coordinating meetings or forums where applicable to communicate current events/activities
Collaborate with Process Optimization leaders and project stakeholders to understand reporting requirements, ensuring that reporting requirements are produced timely with accurate insights and that documentation/materials are maintained, stored and version-controlled appropriately
Provide meeting and workshop support by capturing notes, tracking actions, preparing follow-ups, and helping maintain reusable templates and process documentation
Research best practices and support continuous improvement by identifying opportunities to strengthen reporting, templates, workflows, and team operations
The team
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Qualifications
Required:
Bachelor's degree or equivalent experience; majors in IT/CIS/Business preferred, with other majors considered
At least 5 years of experience in business process support, reporting, program operations, or project coordination, preferably in a global organization
Lean Six Sigma Green Belt certification
Proven experience with process analysis, reporting, data quality management, and documentationWell-developed interpersonal, communication and presentation skills
Excellent relationship management skills
Strong experience in Excel, PowerPoint, and reporting or visualization tools used to build clear, leadership-ready materials
Adaptable, and well organized to respond to changing priorities
Ability to be proactive and work alone as well as part of a larger team (team player)
Analytical and flexible with the ability to rapidly understand unfamiliar and complex concepts
The ability to synthesize and visualize complex data
Preferred:
7 years' experience supporting business process, reporting, analytics, or program operations in a global organization
Experience building dashboards, visualizations, or reporting materials that support governance and leadership decision-making
Experience with enterprise project management tools like ServiceNow SPM and Demand Management
Limited immigration sponsorship may be available.
Our culture
At Deloitte Global people are valued and respected for who they are - with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.
Professional development
From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Benefits
At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do-that's why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.
Recruiting for this role ends on 09/15/2026.
Country:
US Locations: USA - Hermitage; USA - Nashville; USA - Tampa
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
Work you'll do
As a member of the Process Optimization team, the Operations Analyst enables day-to-day operations of the team by supporting intake administration, dashboards maintenance, reporting, governance materials, and program logistics. This role provides analytical, documentation, and facilitation support, enabling leadership to make informed decisions using accurate process metrics, initiative status, and timely insights. Strong analytical and quantitative skills, attention to detail, and the ability to manage data quality, reporting cadence, and cross-team coordination are important for success in this role.
Key Responsibilities:
Collaborate with leaders to support the ongoing review, identification and intake of process optimization opportunities, validating for completeness, accuracy and program alignment
Assist in facilitating project prioritization assessments, initial business case review and drafting communications with key stakeholders (team leadership & members, LSS SMEs, Green Belt project leads)
Maintain portfolio dashboards and KPI reporting by refreshing data, performing data-quality checks, identifying exceptions, and highlighting stalled items or missing information
Prepare governance materials for reviews, tollgates, and leadership meetings, including status packs, action logs, decision tracking, and follow-up items
Provide analytical and visualization collaboration through process mapping, data pulls, trend analysis, and leadership-ready reporting using tools such as Power BI, Excel, and Tableau
Support Process Optimization team across program operations (strategic projects & Green Belt initiatives) through coordination of communications, schedules, records, templates, and documentation storage
Produce newsletters, articles, and community posts to drive Lean Six Sigma community engagement, including, sharing achievements and coordinating meetings or forums where applicable to communicate current events/activities
Collaborate with Process Optimization leaders and project stakeholders to understand reporting requirements, ensuring that reporting requirements are produced timely with accurate insights and that documentation/materials are maintained, stored and version-controlled appropriately
Provide meeting and workshop support by capturing notes, tracking actions, preparing follow-ups, and helping maintain reusable templates and process documentation
Research best practices and support continuous improvement by identifying opportunities to strengthen reporting, templates, workflows, and team operations
The team
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Qualifications
Required:
Bachelor's degree or equivalent experience; majors in IT/CIS/Business preferred, with other majors considered
At least 5 years of experience in business process support, reporting, program operations, or project coordination, preferably in a global organization
Lean Six Sigma Green Belt certification
Proven experience with process analysis, reporting, data quality management, and documentationWell-developed interpersonal, communication and presentation skills
Excellent relationship management skills
Strong experience in Excel, PowerPoint, and reporting or visualization tools used to build clear, leadership-ready materials
Adaptable, and well organized to respond to changing priorities
Ability to be proactive and work alone as well as part of a larger team (team player)
Analytical and flexible with the ability to rapidly understand unfamiliar and complex concepts
The ability to synthesize and visualize complex data
Preferred:
7 years' experience supporting business process, reporting, analytics, or program operations in a global organization
Experience building dashboards, visualizations, or reporting materials that support governance and leadership decision-making
Experience with enterprise project management tools like ServiceNow SPM and Demand Management
Limited immigration sponsorship may be available.
Our culture
At Deloitte Global people are valued and respected for who they are - with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.
Professional development
From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Benefits
At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do-that's why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.
Recruiting for this role ends on 09/15/2026.