Business Process Analyst

About Us:

American Integrity Insurance (NYSE: AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and exclusively represented by more than 2,500 independent agents, we offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, and South Carolina. Our organization derives its Strength From IntegrityTM, and we are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. We have also rated among the Top Workplaces in the USA by USA Today for the past five years.

A Day in the Life:

Who knew Insurance could be this fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn't understand the importance of having fun, helping others, or giving back. Our company culture is priceless, and it's built around our six core values: Integrity, Commitment, Teamwork, Humility, Passion, and Fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.

Learn more about American Integrity Insurance and our job opportunities at https://careers.aii.com.

Title: Business Process Analyst 

You'll Report To: VP of Data and Innovation/Special Projects 

The Business Process Analyst is responsible for structuring a large amount of information within a process framework. They are also considered to be modellers of business processes. The Business Process Analyst uses the process/workflow software to create process models which can be simulated, executed and analyzed directly by the business.  He/she will work within different parts of the organization to find areas where performance or processes can be improved, and help those departments develop strategies to improve efficiency, enact cost-savings, and stay competitive in the business. 

• Research and conduct site observations to identify the equipment, methods, and personnel needed for effective processes. 
• Examine emerging business best practices and technological developments that can help to automate and streamline processes to help the company perform more efficiently.
• Gather information through process mapping, flow-charting, and workshops. This information can then be used to develop better process engineering.
• Meet with internal stakeholders to understand business processes and workflows and identify solutions to assist with compliance, efficiency, and quality goals of department leaders.
• Create reports and presentations utilizing qualitative analysis regarding companies, markets, and industry trends.
• Manage several projects at a time, ensuring accountability to the internal stakeholders.
• Work with internal and external resources to identify best-in-class solutions and serve as a technical liaison for external vendor partners.
• Participate in, and often lead, the implementation of automation processes, ensuring requirements are met, solution is launched, and results are congruent with stakeholders’ goals.
• Provide training and support to team members on new processes and best practices.

Education: Bachelor’s degree in Business Administration or other related field required.

Experience: 3-5 years’ of business process analysis and/or project management experience required. Preferred candidate will have prior experience in property and casualty insurance.

Knowledge:

• Solid business acumen within the Product, Claims, Underwriting, Sales and/or Risk Management disciplines, or ability to learn independently in order to provide value.
• Familiarity with process mapping and modelling techniques.
• Advanced PowerPoint, Word, and Excel skills required.
• Analytical techniques and technical communication skills
• Strong organizational skills, including time management.
• Data visualization tool exposure preferred (Tableau, PowerBI)
• Demonstrated ability to learn additional software applications required.
• Exposure to JIRA Confluence would be a plus.
• Salesforce development experience would be a plus.

Other Skills:

• Excellent oral and written communication skills including the ability to communicate effectively with both technical and non-technical stakeholders.
• Superior problem-solving skills. Oudside of the box thinker. Able to bring solutions to problems that haven’t been solved before.
• Experience working in agile scrum methodology.
• Ability to work in cross-functional teams and communicate with colleagues in both business and technical roles.
• Strong ability to interact, communicate, present and influence within multiple levels of the organization.
• Must be comfortable working with minimal direction.
• Excellent communication skills, both written and verbal.
• Proven ability to meet tight deadlines, multi-task, and prioritize workload.
• A work ethic based on a strong desire to exceed expectations.

Schedule: 8:30-5:30pm, M-F.  #LI-Onsite

Working Conditions: Normal business office environment.  Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone.  The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.

Travel: Minimum, as required.

ADA: The above statements cover what are generally believed to be the principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties. 

American Integrity Insurance Group is an Equal Opportunity Employer.