What are the responsibilities and job description for the US E ES Collections Escalation Lead Analyst position at Deloitte US?
Deloitte’s Global Finance Services team is seeking a Collections Escalation Lead Analyst to support the resolution of aged receivables and complex collection matters across a global stakeholder network. In this role, you will help drive timely resolution of non-payment issues, coordinate with internal teams and external parties, and support consistent debtor management processes. This is an opportunity to contribute to a high-performing finance organization focused on operational discipline, compliance, and service excellence.
Work you'll do
As a Collections Escalation Lead Analyst on the Global Finance Services team, you will be responsible for:
- Investigating and resolving non-payment issues for invoices that have exceeded payment terms and require escalation beyond standard collection processes
- Contacting internal and external clients by phone and email to support collection of aged invoices and drive issue resolution
- Coordinating with internal stakeholders and solicitors to support legal debt recovery proceedings and required documentation
- Providing status updates, issues, and action items to stakeholders, including participation in recurring meetings
- Resolving accounts receivable inquiries in a timely, professional, and efficient manner while following debtor management policies, procedures, and business rules
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks as well as meet deadlines, in a fast-paced and dynamic environment
- Ability to provide clear guidance to others
The team
Global Finance Services uses the latest technology and insights to provide Deloitte with a fully managed, global financial solution. We develop world-class processes that drive efficiency and effectiveness to ensure consistency and compliance across our global network.
Qualifications
Required:
- Bachelor’s degree
- Minimum of five years’ experience in accounts receivable
- Minimum of two years’ experience in collections
- Experience resolving aged receivables or non-payment issues for internal and external clients
- Experience working across international organizations or networks
- Proficiency in Microsoft Office applications, including Excel
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred:
- Experience supporting collection escalations or debtor management activities
- Knowledge of creditor claims for insolvency and legal debt recovery processes
- Experience working with SAP
- Experience identifying and implementing process improvements in finance operations